Care Services Representative at Ohio's Hospice in Centerville, OH

CARE SERVICES REPRESENTATIVE Full Time · Location: Dayton, OH, US CARE SERVICES REPRESENTATIVE POSITION DETAILS We are seeking a full-time Care Services Representative to join our Care Coordination Center in Centerville, Ohio. This onsite position is scheduled for 40 hours per week, with shifts between 8:00 a.m. and 6:30 p.m. Team members participate in an every-third-weekend rotation and work 1–2 holidays each year on a rotating basis. This role supports patients, families, referral sources, and care teams across Ohio's Hospice service areas. If you're compassionate, service-oriented, and thrive in a fast-paced environment, we'd love to hear from you. POSITION OVERVIEW As a Care Services Representative, you'll be one of the first points of contact for patients, families, healthcare providers, and community partners. You'll provide exceptional customer support, gather accurate information, coordinate communication, and help ensure every interaction reflects our commitment to compassionate hospice care. PRIMARY RESPONSIBILITIES • Respond to incoming calls and inquiries with professionalism, empathy, and outstanding customer service. • Collect and document accurate patient and referral information. • Clearly explain available hospice services and answer questions. • Maintain complete and timely documentation of all interactions. • Collaborate with teammates and assist other departments as needed. • Participate in quality improvement initiatives that enhance patient and family care. • Support the onboarding and training of new team members when assigned. QUALIFICATIONS • High school diploma or GED required. • Strong computer and data entry skills. • Excellent communication and customer service abilities. • Valid driver's license with a safe driving record. • Proof of state-required automobile insurance. • Ability to travel in various weather conditions when necessary. • Two years of customer service experience preferred. • Ability to successfully complete a criminal background check and 10-panel drug screening. BENEFITS We offer a comprehensive benefits package designed to support your personal and professional well-being, including: • Competitive compensation • Medical, dental, and vision insurance • Short- and long-term disability coverage • Life insurance • Paid time off • 401(k) with a 5% employer match • Tuition reimbursement • Certification preparation and incentive pay for hospice certification • Scrubs provided during onboarding • Mileage reimbursement • Dedicated preceptor and orientation support • Ongoing education and professional development opportunities • Career advancement opportunities WHY JOIN OHIO'S HOSPICE? At Ohio's Hospice, our mission is to provide compassionate care that helps patients and families make the most of every moment. Every member of our team plays an important role in delivering exceptional service during life's most meaningful times. We are committed to creating a supportive workplace where employees can grow professionally while making a lasting impact in the lives of others. If you're looking for meaningful work with a collaborative team, we'd love to welcome you. Ohio's Hospice is an Equal Opportunity Employer and complies with all applicable federal civil rights laws. Employment decisions are made without regard to race, color, national origin, age, disability, sex, or any other protected status. Ohio's Hospice is also proud to be Platinum Certified through SAGECare and is committed to fostering an inclusive environment that welcomes LGBTQ+ employees, patients, and families.