Security Associate at Ohio Living in Willoughby, OH

It's fun to work in a company where people truly BELIEVE in what they're doing!

Our intention is to have employees who are passionate about making their personal mission statement come to life each day at work! Be it through providing healing, eradicating loneliness, contributing to efficiencies, streamlining processes, being dependable, sparking creativity or something else, the demonstration of HOW you do your job is just as important as WHAT you do in your job.

Alongside our valued employees, we are making a difference throughout the state of Ohio in the lives of those that need healthcare or those embracing the next chapter of their lives. Sustained members of our team demonstrate accountable behavior and share our values of customer service, innovation, integrity, inclusion, financial stewardship, leadership and care.

The Security Associate performs the day-to-day safety and security activities in accordance with company standards and federal, state, and local standards, guidelines, and regulations governing the life plan community to ensure that it is maintained in a safe and secure manner.

Essential Activities and Tasks

Safety, Security, and Risk Management - 50%

• Ensures that the facilities and grounds are maintained in a safe manner for resident, staff member, and visitor comfort and convenience.
• Administers tasks relating to security and safety plans, activities, and issues including surveillance, patrolling interior and exterior of buildings, responding to staff member, resident, and visitor requests for assistance, investigating unusual or suspicious circumstances, and locking and unlocking buildings and doors as required.
• Responds to and helps resolve resident emergencies or phone calls requesting assistance. Determines response via Aging in Place protocols summoning 911, the responsible party, and/or a family member for intervention.
• Responds to and helps resolve mechanical emergencies including fire alarms, smoke detectors, water emergencies, and heating and air conditioning emergencies by checking for cause and determining the appropriate action. Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing safety and security procedures.
• Ensures that established quality assurance, infection control, and universal precaution practices are maintained when performing safety and security procedures.
• Maintains the confidentiality of resident information.

Operations Management - 20%

• Notifies appropriate and designated staff of incidents concerning resident issues (i.e. disorientation, confusion, anxiousness, or wandering).
• Notifies Manager on Duty and supervisor when significant and/or serious issues arise (i.e. death of a resident, fire, or other major emergencies).
• Unlocks and opens resident doors per request of 911, resident, or family member.
• Maintains safety and security policies and procedures
• Willingly and consistently shares observations and insights of departmental operations that may improve quality and efficiencies of department.
• Attends all-employee and departmental meetings and in-service training as scheduled or as directed.

Customer Relations and Service Delivery - 15%

• Listens and responds to the needs of residents, staff members, and visitors.
• Honors the residents’ personal and property rights.

Administration and Reporting - 15%

• Maintains current and accurate records through use of computers and/or other documentation in accordance with company standards and federal, state, and local standards, guidelines, and regulations.
• Completes necessary logs, reports, and necessary administrative protocols following a resident emergency or inquiry.
• Maintains legible and comprehensive daily/shift logs of activity.
• Participates in report at shift change to share the events of the last shift and any information needed for the next shift.

All other duties as assigned.

Qualifications

Education

• High school diploma or equivalent required.
• Security or emergency response training preferred.
• First Aid certified or willing to obtain in a reasonable timeframe.
• CPR certified or willing to obtain in a reasonable timeframe.

Experience

• Two years experience in a security, safety, and/or emergency response position preferred.
• Proficiency with Windows, Microsoft Office (Word, Excel, PowerPoint), and the internet.

Other Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess a valid driver's license and acceptable driving record. Must be insurable under professional liability and crime coverage policies as specified by insurance carrier underwriting standards.

Working Conditions and Special Requirements

• Sitting - Up to 8 hours/day
• Standing - Up to 8 hours/day
• Walking - Up to 8 hours/day
• Lifting, transferring, pushing or pulling residents/patients or equipment/supplies - Up to 100 pounds
• Driving - Up to 6 hours/day
• Work weekends, evenings, and holidays - As needed for coverage
• On-call availability - 24/7 for emergencies
• Subject to residents/patients with various disease processes - Occasional
• Subject to falls, burns, odors, and cuts - Work day
• May be exposed to infectious waste, disease, conditions, etc. including exposure to the AIDS and Hepatitis B viruses - Work day
• Risk Category for Exposure to Bloodborne Diseases - II