Loss Mitigation Specialist at OE Federal… · US-CA-Liv…

Summary: OE Federal Credit Union is a community-focused financial institution serving union members since 1964. The Loss Mitigation Specialist will be responsible for member outreach to assist borrowers with repayment solutions and implement loss mitigation strategies in accordance with Credit Union policies. Responsibilities: - Administer correspondence with members, both verbally and in writing, to obtain required documentation for loss mitigation review - Execute on the Credit Union’s loss mitigation strategies through early intervention outreach to real estate loans and other products as assigned - Analyze the member’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed-in-lieu agreements - Analyze loan application, financial documentation, credit report, property profile, note, and other loan documents to ensure the credit union’s position is secured before proceeding with legal action - Handle complex loan delinquency issues due to death and bankruptcy - Investigate and respond to credit bureau disputes submitted through direct and indirect channels - Maintain Credit Dispute logs to ensure compliance with regulatory requirements - Provide accurate written correspondence to members based on dispute outcome - Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally - Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions - Perform other related duties as assigned Required Qualifications: - High School Diploma/GED and minimum 1 year of work experience in a similar role required - Working knowledge and understanding of RESPA, Bankruptcy Law, and FCRA required - Knowledge of credit union collection laws and regulations required - Excellent interpersonal, verbal and written communication skills required - Excellent attention to detail, time management, critical thinking and problem-solving skills required - Proficiency with Microsoft Word, Excel and Outlook required Required Skills: RESPA, Bankruptcy Law, FCRA, Credit union collection laws and regulations, Microsoft Word, Microsoft Excel, Microsoft Outlook Benefits: We emphasize a work/life balance, Premium pay for bilingual skills (English/Spanish), Medical, dental and vision benefits that cover the employee, spouse and dependents, Retiree medical benefits, A defined benefit Pension Plan with employer contributions of $3.50/hour, Life Insurance/AD&D, 11 ½ Paid Holidays per year, 17 days of Paid Time Off (PTO) to start, A 401(k) plan, Employee loan discounts, Casual dress code