Collector I at OE Federal Credit Union in US-CA-Livermore

Summary: OE Federal Credit Union is a community-focused financial institution dedicated to serving union members. The Collector I role involves managing phone calls related to loan delinquencies and assisting members in resolving their financial issues through various solutions. Responsibilities: - Initiate and receive a large volume of member phone calls dealing with consumer and mortgage loan delinquencies on a daily basis - Analyze the customer’s situation and collateral risk to identify alternative solutions, including repayment plans, loan modifications, short sales, forbearance plans and deed-in-lieu agreements - Consult with members to identify, negotiate and pursue the appropriate loss mitigation option that best maximizes member satisfaction and reduces the credit union’s loss risk - Prepare and file bankruptcy-related documentation and claims with courts and attorneys - Assign repossession requests and process associated paperwork - Collaborate seamlessly with colleagues across departments and branches to deliver optimal and efficient service to our members. Uphold a standard of professionalism actively fostering positive relationships internally and externally - Develop and maintain a comprehensive understanding of the credit union’s products and services, ensuring compliance with applicable Federal and State laws, Credit Union banking regulations, and OE Federal Credit Union’s policies and procedures and current promotions - Perform other related duties as assigned Required Qualifications: - High School Diploma/GED AND minimum 1 year of work experience in a similar role required - Excellent interpersonal, verbal and written communication skills required - Excellent attention to detail, time management, and problem-solving skills required - Proficiency with Microsoft Word, Excel and Outlook required Required Skills: Microsoft Word, Microsoft Excel, Microsoft Outlook, Consumer loan delinquency management, Mortgage loan delinquency management, Bankruptcy documentation preparation, Loan modification negotiation, Loss mitigation strategies Benefits: We emphasize a work/life balance, Premium pay for bilingual skills (English/Spanish), Medical, dental and vision benefits that cover the employee, spouse and dependents, Retiree medical benefits, A defined benefit Pension Plan with employer contributions of $3.50/hour, Life Insurance/AD&D, 11 ½ Paid Holidays per year, 17 days of Paid Time Off (PTO) to start, A 401(k) plan, Employee loan discounts, Casual dress code