Product Support Specialist at Odoo in San Francisco Bay Area

Summary: Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations. The Support Specialist will play a key role in providing speedy solutions to small and medium-sized business customers in North America, ensuring customer satisfaction and collaborating with various teams. Responsibilities: - Become proficient in utilizing Odoo's SaaS/Cloud-based applications - Prioritize and implement innovative solutions for resolving customer inquiries - Effectively communicate ideas and solutions to customers using written and verbal methods - Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels - Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback - Actively participate in testing new and updated products, offering insights for improvement - Address Tier 1 and 2 issues via email, chat, and phone - Collect and convey user feedback to the product team to contribute to feature development Required Qualifications: - Bachelor's degree - SaaS familiarity and knowledge of G Suite - Ability to communicate technical concepts clearly and effectively, both written and orally - Ability to learn quickly - Thrive in a critical learning and social setting, embracing new challenges and opportunities Preferred Qualifications: - Business experience at an ERP - Experience/knowledge with tickets-support - Previous work experience in a fast-growing startup environment - Sociable and outgoing Required Skills: Odoo SaaS/Cloud-based applications, G Suite, ERP business experience, Ticket support Benefits: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits, PTO (Paid-time-off), paid sick days, and paid holidays, Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals, $100 towards a work-from-home office setup, Evolve in a nice working atmosphere with a passionate, growing team!, Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!, Company-sponsored events for groups of 6+ employees