F&B Service Staff- Sage at Odawa Casino Resort in Petoskey, MI

Description

Odawa Casino Resort

Job Description

Job Title:F&B Service Staff

Reports To: F&B Services Supervisor

Department:Food & Beverage

Minimum Pay Rate:$9.00 per hour + Tips

Job Code:SRVSTF

Pay Grade:FB1

Date Written:01/03/2018

Last Update:08/21/2024

Job Summary: Provides upbeat, positive, friendly, and excellent service to every guest who approaches the bar/dining/deli area while preparing and pouring drinks, serving food, and/or placing food orders for guests.

Primary Duties & Responsibilities:

• Conducts oneself in a positive and professional manner.
• Smiles and makes eye contact, greets, welcomes and invites our guests back.
• Requests identification from guests when legal age is in question.
• Waits on all guests and serves food as well as beverages.
• Anticipates the needs and wants of our guests.
• Has a thorough knowledge of the casino food and beverage selections. Uses product knowledge to up-sell and suggestive sell.
• Always keep a neat, organized, stocked, and clean environment, and abides by all health codes.
• Keeps bar and service areas stocked and maintained including coffee and soda stations.
• Always maintains respectful control over guests and assists management by informing them of guest complaints.
• Ability to monitor guest consumption and respond according to TIPS training.
• Attends to guests needing service at the bar or dining area in a quick and efficient manner.
• Completes any side-work, set-up or closing duties as assigned.
• Responsible for following established departmental procedures and all applicable laws and show responsibility by practicing methods that were taught through our TIPS program.
• Maintains grooming and appearance according to specified grooming and appearance policies.
• Attends all meetings as required.
• Completes all required training satisfactorily.
• Must always maintain the highest level of confidentiality.
• May work at other properties as needed.
• Performs all other assigned duties within the scope of the position.

System Access: Agilysys InfoGenesis, Trakka

Upholds Odawa Casino Mission statement in all aspects of position:

Mission:

We create excitement and memories.

Values:

We create a culture that provides:

1. A fun, rewarding, safe, and consistent environment for our Team Members.
2. A warm reception, welcoming environment, and friendly atmosphere.
3. An optimal entertainment experience through exceptional service.
4. Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
5. A contribution and connection to the community.

Preference: Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications:

• Must have a minimum of one (1) year working in the service industry.
• Must read, write and speak English fluently.
• Must have basic math skills.
• Must complete TIPS training and certification within thirty (30) days of employment or provide proof of current certifications and must keep current.
• Must be able to meet physical requirements such as significant lifting up to fifty (50) pounds, standing for long periods of time, bending, reaching, and kneeling.
• Must be flexible with shifts and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
• You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
• Must be able to obtain a key gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.