Account Executive at Octagon in Sydney, New South Wales, Australia

THE JOB / Role Title

The Account Executive (AE) role is pivotal within both their account team and the broader client services department, where they'll oversee the administrative and operational aspects of accounts. Building enduring relationships with clients, suppliers, and agency partners and consistently delivering excellence are key responsibilities. Close collaboration with Account Managers and Account Directors ensures the successful delivery of all project work.

The ideal candidate for the AE position is dynamic, deeply invested in culture, and adept at multitasking across multiple projects. They are encouraged to bring their unique skills to the role, demonstrate a passion for learning, and display a strong commitment to completing tasks effectively. The AE's approach to client service is characterised by its energy and willingness to question established norms in pursuit of improved solutions. While professional client communication is a must, AEs are not expected to "manage" or “own” client relationships. Overall, the ideal candidate thrives in a team-oriented environment, embraces learning, enjoys the sports and entertainment industry, excels in a dynamic setting, pays meticulous attention to details, and takes immense pride in their work.

THE WORK YOU’LL DO

Client Relationship Development:

• Become a trusted resource for clients, effectively facilitating communication between all internal and external partners
• Develop a knowledge and understanding of the client’s portfolio and business initiatives

Account and Program Leadership and Delivery:

• Provide project management support coordinating team & client diaries, WIP meetings, contact reports, timelines to ensure delivery
• Assist with event planning, guest communication, ticket management, compliance systems, onsite activation, and post-event wrap-up for various programs
• Support account teams in the delivery of attention-grabbing campaigns / activations / events
• Assist with the management of all assets that are used to fulfill a wide range of client business objectives and manage program expenses and internal admin & finance processes
• Co-coordinate projects with outside vendors & suppliers and internal resources, such as merchandise, digital and creative
• Help with the management of the online system used to upload assets, track, manage and fulfill orders or ticketing requests at events
• Participate in brainstorming sessions and regular status meetings by creating agendas, updating WIP reports, participating in the discussion and providing recap summaries
• Prepare necessary documents including guidelines, sell in presentations, presentation & pre-event materials, post-project recaps, competitor & market reports, research reports, event guides, workplans, asset trackers, itineraries, agendas, meeting notes, calendars, SOPs, etc.
• Ability to work on ground at event & activations when scheduled (please note this could be weekends, day / evenings)

Growing Agency Expertise:

• Engage in inter-agency activities, ensuring the role of culture is championed

WHO WE’RE LOOKING FOR

Knowledge and Experience:

• 0-2 years of relevant experience in agency/client service, event marketing, and/or sports marketing, and a passion for working with sports & entertainment properties, leagues, teams, gaming, music and/or celebrity & lifestyle culture. Proven track record or study in marketing or advertising will be highly valued. But we’re keen on diversity of experience, so happy to consider non-marketing backgrounds.
• At a minimum an understanding and passion for creativity and ideas which earn attention is a must!
• Proficiency with Microsoft Office Suite (Outlook, PowerPoint, Word, Excel, Publisher)

Skills:

• Excellent organisational skills, acute attention to detail, and ability to manage tasks simultaneously and multitask shifting priorities
• Exceptional communication skills, both oral and written, and have the ability to communicate with clients independently
• Strong analytical skills with the ability to collect, organise, and analyse significant amounts of information with attention to detail and accuracy
• You demonstrate persistence to make sure the client’s questions and reports are delivered in a timely and thorough manner

Ability:

• A positive attitude and “no job is too small” approach, with the initiative to go above and beyond. You are a go-getter, you demonstrate initiative, accept new challenges and seeks out opportunity to help others
• Ability to work in a fast-paced team environment and to thrive under pressure, with exceptional problem-solving skills-offering creative solutions
• You are curious, coachable and have a desire to learn in a fast-paced work environment. You have a passion and interest in the power of sports and/or entertainment.

Others:

• You have a passion and/or interest in the power of sports and/or entertainment, gaming, music and/or celebrity & lifestyle culture
• Willingness and flexibility to travel and work weekend/holidays as needed to support on-site client activities and events

Octagon is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, protected veteran status, or any other basis prohibited by law.