HCAI - HEALTH INFORMATION AND ELECTRONIC… at OCHIN, Inc. · Remote

Summary: OCHIN, Inc. is offering a grant-funded training program for Health Information and Electronic Records Analyst roles. Participants will gain hands-on experience in managing healthcare data and EHR systems, preparing them for certification and roles in healthcare IT environments. Responsibilities: - Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications - Relay system notifications and updates to appropriate end users to ensure timely awareness and action - Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels - Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits - Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity - Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items - Review and process scanning and indexing issues, including training end users on redaction procedures - Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality - Build and inactivate user access as needed, following onboarding and offboarding protocols - Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs - Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking - Assist users in optimizing their Epic experience through personalized support and workflow enhancements - Review Weekly Change Notices and update training documentation and workflows accordingly - Implement internal trainings on Epic functionality and system updates to support staff development - Create and modify letter templates to support communication and documentation needs - Assess existing workflows and contribute to the development of more efficient processes based on operational needs - Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports - Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards - Other duties as assigned Required Qualifications: - Eligible Applicants must be residents of California - Must be 18 years or older - Must have a high school diploma or GED certification - Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders) - Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook) - Ability to type Net 40 wpm - Great attention to detail and strict HIPAA compliance - Analytical and detail oriented - Able to learn in a self-directed, fast-paced, rapidly changing environment Required Skills: EPIC, SQL, Tableau, Crystal Reports, HIMSS CAHIMS certification, Jira, Electronic Health Record (EHR) systems, HIPAA compliance, Data management, System troubleshooting, User access management, Report generation Benefits: Eligible for monthly benefits reimbursement of up to $600 (participant cost only), Internet Stipend $35/month for 44 weeks