Technical Solutions Sales Engineer USA at Ocean Optics in Erlanger, KY

Technical Solutions Sales Engineer USA Location: Erlanger Furthermore, here at FFE we value our employees giving them the freedom to be creative and innovative. Having a great team spirt and people that are proud to work for a company that saves lives, our teams see the direct impact of their efforts in the daily operations. Duties and Responsibilities: Troubleshoot and support customers experiencing product or application issues, ensuring timely diagnosis, clear communication, and effective resolution to maintain and restore system performance and customer confidence. Own pre‑sales technical support, including opportunity qualification, solution design, and compliant technical responses for bids and RFIs. Provide technical demonstrations, and solution workshops, identifying technical aspects, product constraints, and provide clients with recommended next steps. Support customers and channel partners with application guidance, system design support, and structured or ad-hoc technical training. Develop, deliver and continuously improve technical training in collaboration with Sales and Marketing to strengthen product understanding and correct application Provide technical guidance to consultants, specifiers, and AHJs, supporting compliant specifications, correct system design, and approval positioning Maintain deep technical expertise across the FFE portfolio and relevant competitive solutions, able to clearly explain performance, limitations, and appropriate use cases. Capture and share structured technical, application, and market feedback to inform product development, technical documentation, and provide internal guidance Maintain accurate CRM records to support visibility of technical activity, customer engagement, and support outcomes. Maintain professional credibility through continuous technical development and participation in relevant industry bodies, forums, and events such as SFPE, AFAA, and NFPA. Model Behaviours based on our Company values: Customer Focus ~ Collaboration ~ Curiosity ~ Ownership Skills and Experience: Highly desirable Experience in technical support, applications engineering, or technical pre-sales within fire detection, life safety, or comparable engineered systems Strong ability to explain complex concepts clearly, providing practical application guidance and engineering rationale. Experience supporting technical solution qualification, ensuring correct product selection, application fit, and standards compliance. Strong written communication skills in order to produce clear proposals, technical responses, design notes, and customer correspondence. Confident presenter, comfortable engaging installers, consultants, end users, partners and internal teams  with training, briefings, and design discussions. Strong planning, organisation, and follow-through, capable of managing multiple technical enquiries, projects, and support activities concurrently. Solid understanding of engineering principles and the ability to resolve customer issues through application support. Ability to live, work, and travel within the assigned territory without restriction, including site visits for technical support Ability to learn and work effectively with CRM, design tools, and technical support software to document activity and maintain traceability. Strong diagnostic and troubleshooting skills, combining knowledge, standards awareness, and clear communication to identify root causes and resolve product or application issues under customer pressure. Desirable Experience in the fire industry, particularly with engineered detection solutions such as ASD, beam, flame, linear heat, or special hazard systems. Knowledge of North American fire standards and market practices, including NFPA requirements, AHJ expectations, approvals, and compliance processes. Experience supporting channel-led environments, including technical assistance for distributors, integrators, and representatives. Awareness of market and application trends, with the ability to interpret customer feedback, competitor behaviour, and regional influences from a technical perspective. Behaviours and Attitudes: Technically grounded and commercially aware, with a strong focus on solution suitability, correct application, and long-term system performance. Strong customer support mindset: responsive, calm, and professional when handling issues, escalations, or high-pressure situations Detail-focused and disciplined, validates assumptions, applies standards correctly, documents decisions, and avoids speculation. Highly collaborative, working effectively with Head of Technical Support, Product Management, Engineering, and Sales teams to resolve issues and improve outcomes. Accountable for technical quality and support outcomes, owning issues from initial engagement through resolution and clean handover where required. Proactive and curious, identifies gaps in knowledge, tools, or documentation and works to improve training materials, guidance, or processes. Strong technical problem solver, structured, methodical, and resilient when faced with complex, novel, or ambiguous challenges Positive, professional, credible, and consistent in all customer, partner, and internal interactions. Self-motivated and reliable, able to work autonomously, prioritise effectively, and maintain focus on support responsibilities. Acts with integrity always and represents the business responsibly and professionally. Service-oriented and methodical, approaching issues with patience, structured troubleshooting, and a clear focus on restoring system performance and customer confidence #LI-JS9#FFE If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit?Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!