IT Support Helpdesk Ananlyst at Ocean Optics · Bengaluru

IT Support Helpdesk Ananlyst Location: Bengaluru It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. End-User Support (Level 1 & Level 2) Provide first- and second-level support for hardware, software, and connectivity issues. Troubleshoot Windows-based desktops, hosted/virtual desktops, and standard business applications. Support remote users using approved remote-access tools. Document issues, resolutions, and escalations in the helpdesk ticketing system. Escalate Level 3 or infrastructure-related issues to the IT Manager or parent company teams. User Account & Access Management Create, modify, and disable user accounts based on approved requests. Manage access permissions for systems, applications, and hosted desktops. Support onboarding and offboarding activities in coordination with HR and IT. Follow identity and access management (IAM) and security policies. Security & Compliance Support- Assist with basic security administration tasks under established policies. Support password resets, MFA setup, and access reviews. Monitor and report potential security issues to the IT Manager. Assist with security-related audits and documentation as assigned. Systems & Infrastructure Support (Non-Ownership) Support (but do not own) the following systems and technologies: Hosted/virtual desktop environments. SQL databases (connectivity, basic queries, user access issues). Windows servers (basic monitoring and troubleshooting). DNS and DHCP (issue identification, troubleshooting, escalation). Follow documented procedures for changes and maintenance. Coordinate with the parent company for infrastructure or security changes. Application & Data Support Assist users with application access, performance, and basic troubleshooting. Support data access issues related to SQL-backed applications. Validate and escalate data integrity or system availability issues. Process Adherence & Documentation- Follow standard operating procedures and escalation paths. Maintain accurate documentation for incidents and recurring issues. Identify recurring problems and suggest improvements to the IT Manager. Participate in knowledge base development and updates. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit?Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!