Vehicle Title Specialist | Credit Union |… at OCCU | Oregon… · Eugene

Summary: OCCU, a member-owned credit union, is seeking a Vehicle Title Specialist to join its onsite Titles team. The role supports vehicle title operations by processing titles, coordinating lien releases and loan payoff documentation, researching title-related issues, maintaining accurate records, and providing service to members, dealers, vendors, and internal teams.

Responsibilities:
- Process incoming and outgoing vehicle titles accurately and efficiently
- Coordinate title releases, loan payoff documentation, and lien satisfaction activities
- Research and resolve title-related inquiries from members, dealers, vendors, and internal departments
- Process returned titles, update member records, and ensure accurate system documentation
- Maintain electronic and paper title records, including filing and tracking title documents
- Respond promptly to title and DMV-related requests while providing a high level of customer service
- Gather and verify documentation needed to complete title transactions
- Prepare title release reports and support other title-processing activities as needed
- Maintain a high level of accuracy and attention to detail in all work performed

Required Qualifications:
- * Minimum of six months of experience as a Title Clerk and DMV processing or related experience
- * Strong customer service skills and commitment to providing professional and courteous support
- * Ability to manage multiple priorities and complete work accurately in a fast-paced environment
- * Strong attention to detail and commitment to high-quality work
- * Ability to independently research, analyze, and resolve title-related issues
- * Effective written and verbal communication skills
- * Strong organizational and time-management skills
- * Ability to accurately document information and maintain records
- * Ability to maintain confidentiality and adhere to privacy and compliance requirements
- * Strong computer skills and ability to learn and use multiple systems and tracking tools

Preferred Qualifications:
- * Previous title processing experience within a financial institution, dealership, title company, DMV environment, or lending operation
- * Experience working with vehicle titles, lien releases, payoff processing, or collateral documentation
- * Familiarity with electronic lien and title (ELT) systems
- * Experience maintaining records and tracking documentation in multiple systems
- * Knowledge of title processing requirements and DMV-related procedures
- * Experience supporting loan payoff and title release activities
- * Strong proficiency in Microsoft Office and other business applications

Required Skills: Vehicle Title Processing, DMV Processing, Lien Releases, Loan Payoff Processing, Electronic Lien and Title (ELT) Systems, Collateral Documentation, Title Processing Requirements, DMV Procedures, Microsoft Office

Benefits: Low-cost medical, dental, and vision insurance, 401(k) retirement plan with employer match, Paid time off plus 13 paid holidays, Tuition reimbursement for eligible education and training, Company-paid long-term disability, 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities