Operation Officer at OCBC Indonesia in BANTEN, Banten, Indonesia

Operation Officer

Transaction Processing & Monitoring:

Reconcile domestic and cross-border transactions

Monitor transaction flows across regional systems and ensure timely execution within SLAs.

Investigate and resolve transaction discrepancies, exceptions, and failed payments.

Compliance & Risk Management:

Ensure all transactions comply with internal policies, regulatory requirements

Support anti-money laundering (AML) checks and suspicious transaction reporting (STR) processes.

Maintain audit trails and documentation for transaction records.

System & Process Support:

Utilize core banking systems (e.g., T24, Finacle, or other OCBC platforms) and regional operational tools.

Assist in testing and implementation of system enhancements related to transaction processing.

Participate in process improvement initiatives to increase efficiency and reduce operational risk.

Cross-functional Coordination:

Liaise with branches, regional teams, treasury, compliance, and IT to resolve transaction-related issues.

Provide operational support to clients and internal stakeholders during peak periods or system outages.