Customer Experience - Support - MGR at OCBC in Singapore, Singapore

Customer Experience - Support - MGR Location: OCBC Singapore WHO WE ARE: As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This individual provides PMO support to the Head of CX Research, Advocacy and Programme Office. This role requires strong organisation, sound judgment, and the ability to proactively manage priorities, coordinate stakeholders, and support execution of key initiatives. 1. Programme Management Office (PMO) support Provide PMO support for assigned teams to track priorities and Objectives & Key Results (OKRs). Assist with workforce planning and resource tracking. Maintain and update the Book of Work (BOW), collaborating with team leads to clarify scope, timelines, dependencies, and outcomes. Coordinate actions by monitoring progress, flagging issues, and ensuring timely follow-up with relevant stakeholders. Support strategic priorities by managing information flow and key deliverables across the department. Coordinate department-wide activities such as All Hands, leadership meetings, offsites etc. Support team engagement initiatives across the department. Take on additional responsibilities aligned with department and organisational priorities. 2. Business support Support the preparation of materials for key meetings and leadership discussions. Consolidate updates, reports, and inputs from different teams for review. Provide basic analysis or summaries to support decision-making. 3. Confidential & Discretion Handle sensitive matters with professionalism and care. Manage confidential information (e.g. HR, financial, and organisational topics) with discretion. We are looking for individuals with the following: Strong organisational and communication skills. Attention to detail, and the ability to work in a structured way even in changing situations. Bachelor’s degree preferred. Minimum 8 years of experience in Programme Management Offices (PMO), Strategy, or Change Management. High level of integrity, discretion, and professionalism Proactive, forward-thinking, and solution-oriented Strong sense of ownership and accountability Good interpersonal skills with the ability to coordinate and influence stakeholders. What we offer: Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.