AI & Automation Strategy Internship at Obligo in New York

Summary: Obligo is a company that supports and builds trust between landlords and renters by developing financial technology for the landlord-tenant relationship. The AI & Automation Strategy Intern will work under the Customer Support Operations Manager to improve customer support and collections through AI and automation initiatives, collaborating with various teams to enhance operational efficiency and scalability. Responsibilities: - Rapidly develop a deep understanding of Obligo’s product suite, customer journey, and the tools used across Support and Collections - Independently own a defined, high-impact project from scoping through execution, including defining objectives, aligning stakeholders, tracking progress, and measuring results - Leverage available software, AI-enabled tools, and BI platforms to inform decision-making, identify improvement opportunities, and quantify measurable operational impact - Provide timely, structured updates to stakeholders and adjust plans based on data and feedback - Identify when cross-functional collaboration is required and proactively partner with Customer Operations, Product, Data, and Engineering to drive initiatives forward - Own documentation, process design, and knowledge transfer to ensure solutions are scalable and maintainable by the full-time team - Present your findings, recommendations, and progress updates to leadership in a clear, compelling way Required Qualifications: - Currently pursuing a full-time bachelor's or master's degree in Business, Economics, Psychology, or a related field - Strong analytical and systems-thinking skills, with the ability to break down operational workflows and identify structured improvement opportunities - Comfortable with ambiguity and skilled at using data to drive strategy and prioritize effectively - Excellent written and verbal communication skills, with the ability to surface insights, build compelling narratives, and communicate cross-functionally - Experience working with product and engineering teams, and translating business needs into actionable solutions - Comfortable using AI tools, BI platforms, or logic-based systems (e.g., workflows, tagging logic, lightweight scripts) - Demonstrated ability to independently own projects or initiatives from problem definition through execution preferred - Able to appropriately handle confidential and sensitive information, including proprietary systems and data - Ability to work in our NYC office at least two days per week Preferred Qualifications: - Demonstrated ability to independently own projects or initiatives from problem definition through execution preferred Required Skills: Data analysis, AI implementation Important Skills: Systems thinking, BI platforms