Receptionist at Oasis… · Dubai

• Receptionist with good language skills
• Knowledge in handling Tenants , vendors, contractors and coordination with securities, FM teams, Call centers and OA and OC .
• Experience with handling CAFM & PPM appointments with the tenants.

Responsibilities

• For answering the telephone, transferring calls, taking accurate messages.
• Recording customer requests & providing information’s on available facilities.
• Greeting the customers in a pleasant way and giving information about the facility.
• Ensure neat, clean & tidy front desk atmosphere.
• Ensuring all the facilities in the main reception area are in working condition and making necessary arrangements for any maintenance required.
• Performing administrative and clerical duties, such as opening and distributing mail. Filing, data entry and preparation of necessary documents.
• Providing special care to the VIP guests and making sure their experience the best of facilities.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Route calls to appropriate resource.
• Follow up customer calls where necessary
• Coordinating with the QHSE Department for site related QHSE issues.
• Assist the site / departmental manager to execute the project/site day to day QHSE requirements.
• Provide assistance in implementation of QHSE management system to achieve the organizational goal.
• Coordinate with other departments for QHSE resources necessary for the workgroup.
• Assist the site/departmental manager to take corrective actions upon identification of the non•conformance.
• Report all near misses, dangerous occurrences and incidents.
• Assist the team in preparing incident reports.
• Assist the site/departmental manager to assess and execute the QHSE training requirements.
• Participate in the site QHSE meeting.
• Participate in the site level hazard identification and risk assessment team.
• Ensure all the workers under his/her management are aware of the internal QHSE alerts.
• Authority:
• To use site / department resources under guidance of Site Manager.
• Participation in internal meetings as required.
• To access the site / department files & maintain the documents & records.
• To coordinate with QHSE & other departments on QHSE issues.
• Stop any unsafe activity.
• Undertake support services to correct the unsafe condition at the site/department level.
• Escalate to management on safety concerns.
• Accountability:
• Maintenance of files, documents & records of the site operation.
• For following the company QHSE regulation
• For data collection and document maintenance
• For reporting incidents."

About the Team

A reputed Integrated Facilities Management Service Provider in the UAE, ASFM aims to redefine customer experience in the industry through providing premium, innovative solutions for the upkeep and maintenance of built assets. Specializing in Strategic Facilities Planning (SFP), Predictive/Preventive Maintenance & Energy Management, the company’s technical pedigree, customer-centric approach and values-driven management style has made it the most trusted FM partner for leaders across industries.

About the Company

Founded in 1971, the Al Shirawi Group has been serving people & industry for the last five decades. The Al Shirawi Group of Companies, grew from an unrelenting passion to provide the Middle East with high-quality solutions in the trading, industrial, distribution, contracting and service industries. From the Group’s humble beginning as a trading house, today, Al Shirawi is a burgeoning conglomerate and one of the most reputed names in the Middle East with offices across the GCC region in Qatar, Oman, Kuwait , India and Egypt.

Powered by a 10,000+ workforce and supported by the latest technology and infrastructure, the Group has established itself as one of the largest, most trusted and prestigious partners for leaders across the Persian Gulf. Through its diverse industry expertise and over 35 companies, Al Shirawi has remained committed to ensuring excellence in every product and offering, enabling its business units to leave an indelible impact in the global market.

Since its inception, Al Shirawi has striven to create a culture where each individual feels seen and valued, rooted in excellence, transparency, compassion, honesty, empowerment and discipline. The Group has won multiple prestigious awards for years — a testament to the technical pedigree, people-centric approach and desire to serve the community with sustainable, cutting-edge solutions.