Manager, Diagnostic Services Business… at Oak Valley… · Markham

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement:

Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.
 

Who you are:

• You encompass Oak Valley Health’s core values and live the words of respect, trust, commitment, compassion and courage

• You are a patient and/or client centered individual who performs at an exemplary standard

• You are a team player with excellent communication, critical thinking and prioritization skills

What we are looking for:

We are seeking an experienced leader to provide strategic, operational, and business leadership across a complex, multi-site diagnostic services program.

This role is accountable for integrating clinical operations with business operations, including financial stewardship, workforce planning, performance management, and delivery of large-scale capital and digital initiatives. You will work closely with physician leaders, clinical teams, and corporate partners to ensure high-quality, safe, and patient-centred care across multiple modalities.

This is a high-impact leadership role with accountability for:

• A large, interdisciplinary workforce across multiple diagnostic programs and sites
• Operational performance, patient flow, and access across inpatient, emergency, and outpatient services
• Development and execution of strategic initiatives, capital projects, and digital transformation
• Financial management, including budgeting, forecasting, and business case development
• Quality, safety, and performance improvement through data-driven decision-making

Key Responsibilities

• Provide leadership for a large, unionized and non-unionized interdisciplinary team, including workforce planning, performance management, and labour relations
• Lead operational and business planning to optimize patient flow, capacity, and service delivery across multiple modalities
• Oversee capital planning, procurement, vendor management, and lifecycle management of diagnostic equipment and digital systems
• Drive strategic initiatives and complex projects, including service expansion, system redesign, and technology implementation
• Develop and present business cases, briefing materials, and strategic recommendations to senior leadership
• Establish and monitor KPIs, performance dashboards, and quality metrics to support continuous improvement and operational excellence
• Ensure compliance with regulatory, accreditation, and professional practice standards
• Partner with clinical chiefs, informatics, and corporate teams to advance integrated, sustainable diagnostic services

What you bring to the role:

Education & Credentials

• Bachelor’s degree in Business Administration or equivalent required
• Master’s degree (MBA or equivalent) strongly preferred
• Clinical background or registration with a regulated health profession (e.g., MRT or equivalent) preferred

Experience

• 3–5 years of progressive leadership experience in a healthcare environment required
• Demonstrated experience leading complex operations and interdisciplinary teams at scale
• Experience leading capital projects, procurement processes, and vendor negotiations
• Experience with digital health, imaging informatics, or healthcare IT systems (e.g., PACS/RIS) preferred
• Proven ability to lead large-scale strategic and operational initiatives

Core Competencies

• Strong business and financial acumen, including budgeting, forecasting, and ROI analysis
• Advanced leadership, coaching, and change management capabilities
• Exceptional communication, negotiation, and stakeholder engagement skills
• Data-driven decision-making with the ability to leverage quality, operational, and financial metrics
• Demonstrated ability to lead in complex, fast-paced, multi-site environments

Work Schedule:

 

Monday to Friday Days. On call as required

Please note schedules may change due to operational needs.

Compensation:

BAND D

Range:

$56.31 - $70.37

Who we are:

Oak Valley Health is one of Ontario’s leading community healthcare organizations. Across our two hospital sites (Markham and Uxbridge) a Reactivation Care Centre (RCC), a Community Health Centre (CHC), and Hospital-to-Home programs, we provide high quality, patient-centred care to more than 468,000 patients each year. We offer diagnostic and emergency services, and deliver clinical programs in acute care medicine and surgery, addictions and mental health, and childbirth and children’s services. We are also proud to be part of the Eastern York Region North Durham Ontario Health Team (OHT).

 

Our 542 physicians, 35 midwives, over 3,000 staff and 1,000 volunteers serve patients and families with an Honoured to Care mindset, and are focused on delivering an extraordinary patient experience to the residents of Markham, Whitchurch-Stouffville, Uxbridge and beyond. We are dedicated to providing access to the right care, at the right time, in the right place by the right people and at the right cost.

  

Oak Valley Health Equity, Diversity, Inclusion and Belonging statement 

Oak Valley Health takes pride in serving some of Canada’s most diverse communities. We are committed to fostering an environment of equity and inclusivity where every person can work and receive care safely, openly and honestly. All qualified applicants will receive consideration and we encourage applications from Indigenous peoples, members of LGBTQ2+ communities, members of racialized groups, persons with disabilities, and all others who may contribute to the further diversification of Oak Valley Health. Furthermore, Oak Valley Health is committed to meeting the needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. Should you require accommodations during the recruitment and selection process, please contact Human Resources.

 

We are honoured to be recognized as one of Forbes Canada's Best Employers for Diversity. We ranked within the top 150 organizations across the country. Learn more about our commitment to EDIB.