Senior Technical Consultant – Client Success at o9 Solutions · Dallas

Transforming the Future of Enterprise Planning

At o9, our mission is to be the Most Value-Creating Platform for enterprises by transforming decision-making through our AI-first approach. By integrating siloed planning capabilities and capturing millions—even billions—in value leakage, we help businesses plan smarter and faster.

This not only enhances operational efficiency but also reduces waste, leading to better outcomes for both businesses and the planet. Global leaders like Google, PepsiCo, Walmart, T-Mobile, AB InBev, and Starbucks trust o9 to optimize their supply chains.

We are looking for a highly motivated and technically strong Senior Technical Consultant – Client Success to join our team. In this role, you will support o9 customers post-implementation, ensuring seamless platform operations, strong customer outcomes, and high system reliability.

You will play a critical role in managing automated batch processes, troubleshooting issues, and collaborating across Support, DevOps, Product, and Customer teams to deliver a stable and scalable solution environment.

What You’ll Be Doing

• Ensure timely response, recovery, and resolution of batch automation disruptions while meeting customer SLAs
• Monitor and maintain smooth operations of o9’s cloud-based platform
• Work closely with DevOps and Support teams to troubleshoot and resolve system issues
• Validate, transform, and manage customer data using tools like SQL, SSIS, Excel, Apache NiFi, Hadoop, PySpark, and Hive
• Analyze customer data, understand functional/technical dependencies, and ensure data integrity
• Support CI/CD processes and improve system reliability
• Monitor and analyze system performance metrics for continuous improvement
• Develop automation scripts using Python, Bash, or PowerShell
• Understand and work with o9 platform data models (tables, relationships, optimization structures)
• Fine-tune performance, automate manual processes, and implement system checks
• Create and execute integration test cases; track and resolve bugs/issues

What You Should Possess

• 2–5 years of relevant experience in technical consulting, support, or similar roles
• Strong proficiency in Python and SQL
• Hands-on experience with ETL tools like SSIS
• Experience with scripting languages such as Python, Bash, or PowerShell
• Exposure to cloud platforms like AWS, Azure, or Google Cloud (preferred)
• Experience with planning tools such as SAP, Oracle, e2open, Kinaxis, JDA (preferred)
• Knowledge of data processing tools like Hadoop, PySpark, Hive (preferred)
• Familiarity with statistical/optimization tools (R/Python/JavaScript) is a plus
• Strong analytical, problem-solving, and debugging skills
• Ability to take ownership and work independently with minimal supervision
• Good understanding of system performance tuning and automation

Education

• Bachelor’s degree in Computer Science, Engineering, Supply Chain, Operations Research, Statistics, or a related quantitative field
• Master’s degree (preferred)

More about us… 

At o9, transparency and open communication are at the core of our culture. Collaboration thrives across all levels—hierarchy, distance, or function never limit innovation or teamwork. Beyond work, we encourage volunteering opportunities, social impact initiatives, and diverse cultural celebrations.

With a $3.7 billion valuation and a global presence across Dallas, Amsterdam, Barcelona, Madrid, London, Paris, Tokyo, Seoul, and Munich, o9 is among the fastest-growing technology companies in the world. Through our aim10x vision, we are committed to AI-powered management, driving 10x improvements in enterprise decision-making. Our Enterprise Knowledge Graph enables businesses to anticipate risks, adapt to market shifts, and gain real-time visibility. By automating millions of decisions and reducing manual interventions by up to 90%, we empower enterprises to drive profitable growth, reduce inefficiencies, and create lasting value.

o9 is an equal-opportunity employer that values diversity and inclusion. We welcome applicants from all backgrounds, ensuring a fair and unbiased hiring process. Join us as we continue our growth journey!