Parts Specialist at O'Reilly Auto Parts in Oswego, IL

Summary: O'Reilly Auto Parts is a company known for its growth and stability, seeking a Parts Specialist to support store operations and customer service. The role involves leading the store team, managing customer service levels, and assisting in hiring and training team members. Responsibilities: - Lead the store team members in providing excellent customer service to retail and professional customers - Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…) - Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours (lunch, late- afternoons, evenings, weekends, etc.) - Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training - Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members - Make sure telephone is answered according to company policy - Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed - Utilize electronic outside purchase order ledger to ensure special orders and outside purchases are handled efficiently and according to procedure - Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly - Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store - Ensure that Zipline messages are communicated, and Image Maker and merchandising tasks are delegated and completed as assigned - Make sure all team members are complying with company policies specifically; adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out accordingly - Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in a secure designated area - Assist the store manager in maintaining the store building, parking lot, exterior signage/lighting, computer hardware, in-store service/test equipment, and delivery vehicles - All other duties as assigned Required Qualifications: - Sales Specialist Training - Assistant Manager Certification - RSS Certification Preferred Qualifications: - Certified Parts Professional Certification - ASE Certification - Fluency in multiple languages (Spanish is highly desired) Required Skills: Sales Specialist Training, Assistant Manager Certification, RSS Certification Important Skills: Certified Parts Professional, ASE Certification, Bilingual (Spanish) Nice-to-Have Skills: Customer Service, Coaching/Mentoring, Team Leadership Benefits: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions Starting Day One, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth