Installer Service Specialist at O'Reilly Auto Parts in Hamburg, NY

Summary: O'Reilly Auto Parts is a company with a proven track record of growth and stability, seeking an Installer Service Specialist. This role involves servicing the needs of professional customers through the installer counter, overseeing delivery activities, and ensuring timely order deliveries. Responsibilities: - Work with installers/professional customers to develop sales relationships - Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner - Ensure delivery vehicles are serviced and maintained according to company standards - Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices - Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers - Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store - Ensures customers’ new core and warranty returns are picked up and credited in a timely manner - Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly - Assist on front counter as needed and, on the retail counter as needed - Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed - Assist with customer labor claims, making sure they are processed quickly and efficiently - All other duties as assigned Required Qualifications: - Strong background in mechanics - Above average communication skills Preferred Qualifications: - Hands-on knowledge of automotive repairs - ASE Certification - Fluency in multiple languages (Spanish is highly desired) Required Skills: Mechanical knowledge, Automotive repair knowledge, ASE Certification, Bilingualism Benefits: Competitive Wages & Paid Time Off, Stock Purchase Plan & 401k with Employer Contributions Starting Day One, Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA), Team Member Health/Wellbeing Programs, Tuition Educational Assistance Programs, Opportunities for Career Growth