Nuuly Customer Success Associate, Tier 1… at Nuuly · Remote

Summary: Nuuly is seeking a Customer Success Associate, Tier 1, responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail, and a strong customer-first mindset while supporting new and potential customers through their shopping experience. Responsibilities: - Respond to customer inquiries via chat or email - Provide accurate information on services and policies - Resolve routine issues such as subscription status updates, refund requests and billing inquiries - Escalate complex cases to higher-level support when necessary - Follow clear guidance given by the leadership team when appeasing customers - Empathetic to customers’ needs but understanding of the business’ bottom line - Collect and share feedback to external teams to ensure the needs of the customers are being met Required Qualifications: - Experience in customer service or related role - Demonstrate a passion for and understanding of the URBN brands, customers and product - Must have access to consistently stable internet connection Required Skills: Customer service, Empathy, Customer-first mindset Benefits: Medical, Dental, Vision, PTO, Generous employee discounts, Retirement savings, And much more!