Student Outreach Specialist (Call… at Nurtur Aveda… · Loveland

Summary: Nurtur Aveda Institutes is a community dedicated to environmental responsibility and developing future leaders in beauty and wellness. The Student Outreach Specialist will provide customer service to prospective students, maintain a CRM system, and build relationships to support the admissions process. Responsibilities: - Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors - Provide customer service to prospective Aveda Institute students through various support center functions, including conducting inbound and outbound calls, texting, and more - Meet performance goals established by the Director of Business Operations - Maintain a meticulous and up-to-date Customer Relationship Management (CRM) system to ensure accurate records and efficient communication with potential students - Demonstrate unparalleled customer service by personalizing all communications with prospective students, taking ownership of the conversation outcomes, and ensuring positive results - Build and maintain business relationships with prospective students, parents, and fellow team members to foster trust and provide information about the Institute’s programs - Contribute to the overall success of the Admissions Support Team and student life-cycle - Participate in daily and weekly accountability meetings with the Admissions Support Team - Collaborate with Admissions Counselors to ensure the effective and efficient booking of appointments, supporting the enrollment process - Handle escalated challenges from prospective students professionally and efficiently, ensuring positive resolution - Communicate effectively and consistently with the Director of Business Operations - Perform duties as assigned and/or required to meet business needs - Abide by all other Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct Required Qualifications: - High school diploma or GED equivalent - Exhibit self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time - Excellent interpersonal, communication, and presentation skills - Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct Preferred Qualifications: - Bachelor's degree - Prior work experience in a contact center or sales role Required Skills: Customer Service, Contact Center Experience, Sales Experience, Customer Relationship Management (CRM), Self-direction, Resourcefulness Benefits: Medical/Dental/Vision/Life, 401(k)/match, PTO (paid time off), EAP (employee assistance program), Short-term disability, Employee discount on products and services, Growth Opportunities