Guest Care Team Lead at Nurtur Aveda in Wilmington, NC

DO WHAT YOU LOVE, LOVE WHAT YOU DO
Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher

Who We Are:

Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Responsibilities: 

The Guest Care Team Lead must exhibit certain characteristics and perform specific duties during their daily or weekly routine. These responsibilities include, but are not limited to:

• Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
• Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
• Provide ongoing recognition, support, and motivation for Guest Care team members and students
  
• Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the Code of Conduct, and the dress code
• Help maintain a cohesive and cooperative work environment through team building and motivation
• Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
• Partner with Guest Care team members to develop action plans to ensure productivity and positive experiences
• Communicate information regarding performance of team members, as well as disciplinary challenges, to the appropriate members of leadership
• Establish the schedule for the Guest Care team, ensuring that it maintains appropriate staffing levels and is within budget
• Provide daily support to the Education and Guest Care teams to ensure guest satisfaction is met during their service experience
• Provide constructive feedback through daily coaching and regular evaluations for Guest Care team members
• Work with the Guest Care team and Institute Leadership to ensure that company goals and benchmarks are being met, including sales, guest retention, and bookings
• Support the Marketing team as needed in guest outreach initiatives 
• Coordinate all ordering with the Support Center, Aveda, and outside vendors
• Partner with appropriate team members regarding the planning, coordination, and execution of a complete and accurate physical inventory regularly and as required
• Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
• Perform duties as assigned and/or required to meet business needs
• Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct

Minimum Requirements: 

• High school diploma or GED equivalent; Bachelor’s degree a plus
• Minimum of 2 years' continuous retail or customer service experience in a salon or spa required; experience in supervising and training staff is highly preferred
• Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
• Excellent interpersonal, communication,  and presentation skills
• Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct
• Demonstrate aptitude to train new team members
• Ability to set and achieve goals, implement decisions, and work under strict deadlines
• Ability to work a flexible schedule, including evenings and weekends as needed
• Strong commitment to customer service excellence and to the Company's mission and vision

Travel Requirements:

The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Perks and Benefits:

• Medical/Dental/Vision/Life Insurance
• 401(k)/match
• PTO
• Employee discounts on products and services
• Growth opportunities 

Physical Demands and Work Environment: 

• Sit at a desk with a computer for up to eight (8) hours per day
• Use hands to handle objects and reach with hands and arms
• Walk, sit, stand, balance, stoop, speak, and hear
• See a computer screen and read paper and electronic documents
• Occasionally lift and/or move objects up to 30 pounds
• Tolerate a minimal to moderate noise level typical of a corporate office setting

Equal Opportunity Employer:

Nurtur Holdings LLC is an Equal Opportunity Employer. All employees and applicants are covered by federal and state laws designed to safeguard employees and job applicants from discrimination on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, military service, or other non-merit-based factors. Consistent with these obligations, Nurtur also provides reasonable accommodations to employees and applicants with disabilities and for sincerely held religious beliefs, observances, and practices.