Mission Operations Coordinator, Santa Clara, CA… at Nuro · Santa…

Summary: Nuro is a self-driving technology company focused on making autonomy accessible to all. The Mission Operations Coordinator will be responsible for scheduling and coordinating fleet operations, optimizing allocation decisions, and handling emergency situations while working closely with cross-functional teams to ensure operational efficiency. Responsibilities: - Overall understanding of Nuro’s fleet operations and team capacities by geographies - Coordinate a full shift of fleet operations (testing, manual data collections and documenting shift activities) across multiple geographies; use independent judgment on a daily basis to course correct and re-optimize to maximize productivity - Translate the weekly plan into a schedule (with daily operator assignments) and ensure execution to plan; capture plan vs actual and provide insights on deviations - Ensure procedures are followed and checklists completed consistently with proper escalation procedures as necessary - Update and publish daily shift reports and hand off notes - Act as customer support for commercial deliveries by interacting with merchant and customers along with supporting on-road operations and escalating issues to appropriate parties - Execute other tasks as assigned by the manager - Act as the initial point of escalation for troubleshooting of all technical and software related issues - Act as the initial point of escalation for any emergency situations; handle situations with composure - Effectively communicate with operators in the field and respond as needed - Drive Mission Operations workflow optimization & automation efforts by working closely with the Sr. Manager of On-Road Operations and other key stakeholders - Drive planning workflow optimization by synthesizing data and driving plan vs actual insights - Lead certain initiatives within the team to ensure communication and alignment to processes and policies Required Qualifications: - 1 year of resource planning, allocation, optimization, reporting, etc. ideally in fleet management, autonomous driving and or robot operations/logistics - Ability to implement a schedule of operating times for the assigned shift including, but not limited to, working on shift rotations - Ability to synthesize and work with data to drive insights into operations for other teams to leverage - comfortable with sheets, data studio, Looker - Ability to work independently to solve problems and resolve issues - Ability to work in a fast paced dynamic environment with a willingness to help out where needed - Exceptional interpersonal and communication skills - Ability to remain flexible with the changing needs of the business as well as schedule changes Preferred Qualifications: - 2+ years experience in resource planning, allocation and optimization - 2+ years of experience in the AV/ delivery industry - BA/BS degree or equivalent practical experience Required Skills: Resource planning, Allocation optimization, Fleet management, Autonomous vehicle operations, Robot operations, Logistics, Data analysis, Google Sheets, Looker, Data Studio, Scheduling, Emergency response, Technical troubleshooting Benefits: Annual performance bonus, Equity, Competitive benefits package