Guest Experience Host - Florence (m/f/d) at Numa in Italy, IT

ABOUT NUMA

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods. We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences. At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

About the Role

• Reimagine hospitality: Reimagine hospitality with Numa and join a team transforming the guest experience across our stylish properties in Europe. As a Guest Experience Host, you’ll play a crucial role in ensuring every guest feels cared for, balancing online guest communication with face-to-face interactions at our property.
• Guest whisperer: You'll be the go-to person for all guest inquiries, handling everything from booking modifications to local recommendations with confidence and charm.
• Online Guest Support: Serve as the primary point of contact for guests across all our European properties, communicating via phone, email, and WhatsApp. Manage guest tickets efficiently, resolving booking modifications, answering inquiries, and addressing concerns with professionalism and care. Provide a seamless and consistent service experience across all touchpoints, ensuring guest satisfaction and loyalty.
• Ultimate host: Create a warm and welcoming atmosphere for guests arriving at our properties. Guide them through the check-in process, ensuring a smooth start to their stay and setting the stage for an unforgettable experience.
• Local expert: Become an expert on your property and its surroundings. Offer insider tips and personalized recommendations to enhance the guest experience, going above and beyond to create memorable moments.
• Problem-solver extraordinaire: Handle guest requests and emergencies with efficiency and grace, ensuring any issues are resolved promptly and effectively. Your ability to think on your feet and provide solutions will be key to guest satisfaction.
• Team player: Collaborate closely with your colleagues to ensure seamless operations and exceptional guest satisfaction. At Numa, we believe in the power of teamwork to deliver outstanding results.

About You

• Passionate about hospitality: You genuinely enjoy interacting with people and creating positive experiences.
• Communication superstar: Strong communication skills in English and Italian; proficiency in additional languages is a plus.
• Tech-savvy: You're comfortable using various communication tools and platforms, including email, WhatsApp, and booking systems.
• Problem-solver: You have a knack for finding solutions and can handle challenging situations with grace and efficiency.
• Team player: You thrive in a collaborative environment and enjoy working with others to achieve common goals.
• Flexible and adaptable: You're comfortable working in rotating shifts, including weekends, to meet the needs of our guests.

This is a fully on-site role and hired on a Fixed-Term Contract basis. You'll be based in the lobby of our property, where you’ll focus primarily on online communication while also delivering personalized, in-person guest experiences. If you’re ready to shape the future of modern hospitality and make a real impact, we’d love to hear from you!

ABOUT OUR OFFER

• Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
• Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations. For more information on the processing of your personal data, please see our Privacy Notice.