Director, Post Sales Operations at nue.io in Pune, Maharashtra, IN

About Nue.io

Nue is the AI-powered revenue architecture platform that unifies CPQ, billing, and revenue lifecycle management into a single system. It enables companies to simplify complex pricing, automate monetization, and gain full control over how they generate and scale revenue. Working with customers such as OpenAI, Chilipiper, Glean, HootSuite, and Mews. Nue helps sales, operations, and finance teams gain revenue acceleration, operational efficiency and revenue controls at speed and scale.

We are hiring a Director, Post-Sales Operations to be our first senior post-sales operating leader in India.

This is a hands-on leadership role focused on building and leading Nue’s India post-sales hub. The initial India team will include Technical Account Managers and Technical Support Engineers supporting North America customers and internal teams.

This role will use a hybrid leadership model designed to balance strong local India leadership with clear North America functional ownership.

India-based TAMs and Technical Support Engineers will report locally to the Director, Post-Sales Operations, India for day-to-day management, local leadership, coaching, communication discipline, operating rhythm, and team culture.

Functional goals, role expectations, customer priorities, quality standards, and performance expectations will be set by the appropriate North America functional leaders.

Reporting to the COO, the role will be accountable for ensuring those North America-defined goals and standards are executed consistently in India. Performance reviews, development plans, promotions, and corrective actions will include meaningful input from the relevant North America functional leader.

What You’ll Own

India Post-Sales Operating Leadership

• Serve as the senior post-sales operating leader for Nue’s India team
• Build Nue’s India post-sales hub in Pune or Bangalore
• Establish the local operating cadence for India-based post-sales execution
• Create a strong team culture built on accountability, urgency, customer ownership, and clear communication
• Ensure India team members are integrated with North America Customer Success, Support, Product, Engineering, and Delivery teams
• Own day-to-day local leadership, coaching, team accountability, communication expectations, and operating discipline
• Help ensure India-based team members are productive, engaged, well-supported, and operating consistently with Nue’s expectations

Hybrid Leadership Across TAM and Support

• Manage India-based TAMs and Technical Support Engineers locally, ensuring they execute against the goals, priorities, playbooks, and quality standards defined by the relevant North America functional leaders
• Partner with the Director of Customer Success in North America to ensure India-based TAMs are effective, proactive, and aligned with customer success expectations
• Partner with the Senior Manager of Support in North America to ensure India-based Technical Support Engineers are executing with urgency, quality, and strong support discipline
• Reinforce functional standards, playbooks, and quality expectations defined by the North America CS and Support leaders
• Ensure feedback from North America functional leaders is incorporated into coaching, development, performance reviews, and team priorities
• Identify local team risks early, including communication gaps, workload issues, morale concerns, training needs, or operating blockers
• Ensure India is seen as an integrated extension of the customer organization, not a back-office or task execution team

Technical Account Management

• Lead India-based TAM resources responsible for post-go-live technical ownership, customer support, adoption support, and issue follow-through
• Ensure TAMs proactively identify customer risks, communicate clearly, and escalate issues early
• Help build strong handoffs from implementation to TAM / Support so customers are well supported after go-live
• Partner with North America Customer Success and Delivery leaders to ensure consistent customer experience across time zones
• Help customers adopt Nue successfully after implementation

Technical Support and Escalations

• Lead India-based Technical Support Engineers focused on quote-to-cash product support, issue investigation, and customer response
• Support customer escalations during North America off-hours
• Ensure issues are triaged quickly and clearly across configuration, implementation, product defects, integrations, data, and customer process
• Drive clear communication back to customers, North America leaders, and internal teams during high-pressure situations
• Ensure recurring issues are documented and shared with Product, Engineering, Customer Success, Support, and Delivery teams
• Help create a culture where risks are escalated early, not hidden until they become customer escalations

AI-Enabled Customer Operations

• Help operationalize AI-enabled workflows for support, TAM execution, documentation, knowledge management, issue triage, and customer communication
• Identify repeatable work that can be improved through AI agents, automation, templates, and playbooks
• Encourage the India team to use AI practically and responsibly to improve speed, quality, and consistency
• Partner with Product, Delivery, Support, and Customer Success leaders to reduce manual work and improve customer outcomes
• Help capture learnings from customer issues and turn them into reusable knowledge, support content, and process improvements

Recruiting and Local India Operations

• Partner with Nue recruiting and external recruiting partners to hire high-quality TAMs, Technical Support Engineers, and future post-sales team members
• Help screen, interview, assess, and close candidates in partnership with the relevant North America functional leaders
• Serve as Nue’s designated in-country people and culture representative for the India team, in partnership with global People Ops / HR
• Support onboarding, engagement, retention, performance feedback, and local team culture
• Help determine the right operating model across location, hybrid work, office space, collaboration rhythm, and team-building practices
• Build a cohesive India team even as we balance hybrid work, North America overlap hours, and distributed collaboration

Cross-Functional Partnership

• Partner closely with North America leaders across Customer Success, Support, Product, Engineering, Delivery, Sales, and Finance
• Provide clear updates on customer risks, escalations, hiring progress, team performance, and operating needs
• Ensure operating issues in India are surfaced early and resolved quickly
• Build trust across geographies through responsiveness, transparency, and strong execution
• Help translate North America expectations into effective India team execution

What You’ll Bring

We are looking for a senior, hands-on post-sales leader with strong quote-to-cash domain knowledge and experience working directly with North America customers and teams.

You should have:

• 10+ years of experience in post-sales, technical support, technical account management, customer delivery, professional services, solution consulting, or related functions
• Experience managing or leading customer-facing technical teams such as TAMs, Support Engineers, Technical Consultants, Solution Consultants, or similar roles
• Experience working in a matrixed global organization where functional standards, goals, or customer priorities may be owned by leaders in another geography
• Strong quote-to-cash domain understanding across CPQ, billing, subscription management, revenue operations, or related SaaS systems
• Ability to triage customer issues across configuration, implementation, product defects, integrations, data, and customer process
• Experience owning or supporting enterprise customer escalations
• Ability to operate hands-on in a fast-growing environment without relying on mature processes or heavy management layers
• Strong communication skills with North America customers, executives, and cross-functional teams
• Comfort working significant overlap with North America hours, especially during the first year
• Strong hiring, mentoring, coaching, and team-building capability
• Ability to build trust quickly across geographies and functions
• Practical curiosity around AI and how it can improve support, documentation, issue triage, and customer operations

Strong Plus

• Experience with Zuora, Salesforce CPQ, Conga / Apttus, NetSuite, Sage Intacct, QuickBooks, or other quote-to-cash / billing / finance platforms
• Experience with usage-based billing, revenue recognition, ERP integrations, tax systems, or complex subscription models
• Experience building or scaling an offshore / global support, TAM, delivery, or customer operations hub
• Experience in a high-growth SaaS company
• Experience building knowledge bases, support playbooks, implementation playbooks, or AI-assisted support workflows
• Experience working with North America SaaS customers

What Success Looks Like

In the first 6–12 months, success will mean:

• Initial India TAM and Technical Support team is hired, onboarded, and productive
• North America CS and Support leaders have clear ownership of functional goals, role expectations, and quality standards for India-based team members
• India-based TAMs and Technical Support Engineers consistently execute against the priorities and standards set by their North America functional leaders
• Performance feedback and development planning are jointly calibrated between the India Director and the relevant North America leader
• North America CS and Support leaders trust the India team as an extension of their organizations
• India-based TAMs and Technical Support Engineers are operating with urgency, quality, and clear communication
• Customer escalations are handled with more urgency, clearer communication, and better follow-through
• Technical issues are triaged more effectively across Support, Product, Engineering, Delivery, and Customer Success
• Repeatable support and post-go-live processes are documented and improved
• AI-enabled workflows begin reducing manual effort in support, documentation, and issue triage
• The India team has a strong culture of ownership, accountability, and collaboration
• The India operating model is working effectively across time zones, hybrid work, and North America coordination



Why Join Nue

• Help build Nue’s India post-sales hub from the ground up
• Work with some of the fastest-growing SaaS and AI companies in the world
• Be part of a company redefining quote-to-cash for modern SaaS businesses
• Build a team that will play a critical role in Nue’s global customer operations
• Help create a more AI-enabled, faster, and higher-quality model for customer support and post-sales execution
• Work in a high-energy, collaborative culture where strong ownership and practical problem-solving are valued

What We Offer:

• Competitive compensation and benefits that reward your talent and impact.
• Comprehensive health, vision, dental, and life insurance
• A front-row seat in the Silicon Valley tech ecosystem, where you’ll work on cutting-edge challenges shaping the future of SaaS, finance, and payments.
• The opportunity to build truly groundbreaking products — your work won’t just support the business; it will influence how companies around the world monetize and grow.
• A high-energy, collaborative culture where smart, supportive teammates push each other to learn fast, think boldly, and do the best work of their careers.
• Room to grow, lead, and make your mark in a fast-scaling company that values creativity, ownership, and ambition.

Nue.IO is an equal opportunity employer and welcome people of diverse backgrounds, perspectives, and skills.

We will work with applicants to provide accommodations at any stage of the hiring process.

If you require accommodations during the interview process, please email your Talent Partner, and we will work with you to meet your needs.