Head of Estate Management at NTT Ltd · Johannesb…

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Your day at NTT DATA The Head of Estate Management is the senior executive responsible for the operational, financial, and strategic management of a large-scale, multi-tenant campus.

This position functions as the sole internal leader for property management, with all facilities, maintenance, and campus operations delivered through outsourced vendors and service partners.

In addition to operational oversight, the Head of Estate Management plays a critical role in supporting occupancy performance, ensuring the campus remains fully leased, maintaining strong tenant retention, and partnering with leasing teams to promote long-term stability and asset value.

Key Responsibilities

1. Operational Oversight

• Provide executive leadership for all day-to-day campus operations through a fully outsourced delivery model.
• Establish and monitor KPIs and SLAs for all contractors, including facilities, engineering, janitorial, security, landscaping, HVAC, power, water and specialty services.
• Conduct routine site inspections and compliance audits to ensure optimal building performance and regulatory adherence.

2. Tenant Relationship Management

• Serve as the senior point of contact for 50+ tenant organizations.
• Oversee tenant communications, onboarding, escalations, and coordination with vendors for service delivery.
• Maintain a high-quality tenant experience that supports retention and promotes long-term occupancy stability.
• Monitor tenant concerns and emerging issues and ensure they are addressed promptly and professionally.

3. Occupancy Management & Lease Support

• Partner closely with leasing teams to ensure the campus stays fully rented or near full occupancy.
• Provide operational insights and data to support leasing strategy, tenant mix planning, building readiness, and space utilization.
• Ensure vacant spaces are maintained in “show-ready” condition in coordination with vendors and leasing representatives.
• Participate in tenant walkthroughs, proposal reviews, and operational due diligence for prospective tenants.
• Support retention efforts through high service quality, proactive engagement, and timely issue resolution.

4. Vendor and Contract Management

• Oversee all vendor relationships, including contract negotiation, renewals, performance governance, and cost controls.
• Implement a formal vendor management program with scorecards, reviews, and accountability processes.
• Ensure reliable and consistent delivery of services in accordance with contractual obligations and quality standards.

5. Financial Management

• Develop and manage annual operating and capital budgets for the campus.
• Develop and manage the Matrix of Authority for the Managing Agent.
• Oversee procurement, vendor invoicing, CAM reconciliations, and financial reporting.
• Identify and execute cost optimization strategies and operational efficiencies.
• Provide regular financial and performance updates to executive leadership.

6. Strategic Planning & Asset Enhancement

• Develop long-term operational and capital improvement plans to preserve and enhance the asset.
• Oversee execution of capital projects, infrastructure upgrades, and modernization initiatives through outsourced partners.
• Provide strategic input on space planning, tenant mix, and campus expansion opportunities.

7. Risk Management, Compliance & Safety

• Ensure full compliance with applicable building codes, environmental regulations, life-safety standards, and insurance requirements.
• Lead emergency preparedness, safety programs, and incident response coordination.
• Maintain accurate regulatory documentation and support audits and inspections.

Qualifications & Experience

• 12–20+ years of senior-level experience in property, facilities, or asset management.
• Expertise managing large multi-tenant commercial real estate or campus environments.
• Demonstrated success in occupancy management, tenant retention, and supporting leasing functions.
• Strong track record operating in a fully outsourced services model.
• Strong financial and contractual management abilities.
• Excellent communication and relationship-building skills with corporate tenants and executive stakeholders.
• Preferred certifications: CPM, , FMA, LEED AP, or equivalent.

Competencies

• Strategic leadership and operational planning
• Tenant relations and occupancy optimization
• Vendor governance and contract negotiation
• Financial discipline and budget management
• Risk and compliance oversight
• Strong interpersonal and executive communication skills
• Professional judgment, discretion, and a service excellence mindset

Key Success Measures

• High occupancy rate and minimal vacancy across the campus
• Strong tenant satisfaction and retention levels
• Vendor performance meeting or exceeding KPIs and SLAs
• Cost-efficient operations with adherence to budget targets
• Successful completion of capital improvement initiatives
• Delivery of a multi-year strategy for operational excellence and asset enhancement

Workplace type: On-site Working

About NTT DATA NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune

Global 100. We are committed to accelerating client success and positively impacting society through

responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with

unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and

application services. Our consulting and industry solutions help organizations and society move

confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more

than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as

established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each

year in R&D.

Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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