Production Support Technician at NRT Technology in Toronto, ON, CAN

About NRT
At NRT, we build more than solutions: we build up each other.
NRT is a worldwide leader in future-ready FinTech and Information Technology designed to elevate and enhance the enterprise gaming industry. Our next-generation solutions encompass every aspect of the modern integrated resort, including secure payment systems, AML compliance and reporting tools, credit information and electronic marker services to intelligent and engaging table game platforms, dynamic financial and marketing kiosks, and our completely customizable digital gamification and mobile experiences. NRT has acquired JOINGO®, a revolutionary resort app engagement platform dedicated to unifying guest experiences, offering a seamless experience from booking to checkout through App Builder, which has more than 100 third-party integrations which are unmatched in the industry. Our strategic partnerships have resulted in the most convenient, reliable, and secure omni-channel payment ecosystem in the industry. Our collective solutions are used by casinos, race and sports operators, lotteries, banks, and retailers-- globally-- to dazzle their guests.
We’re dedicated to building a better future for all, including environmental initiatives designed to reduce our carbon footprint. Some of our actionable initiatives include utilizing green energy, digitizing our internal processes, and implementing our unique cashless solutions.
NRT believes in the value of connection and community. We believe that our diversity in skills and background make us a unique and formidable culture. Additionally, we believe in encouraging the growth of individual development, and recognize that our success depends on developing each other. We know that to be the innovative FinTech leader that we are, it’s all hands on deck. NRT knows that to stand firm, we need to stand together.
Our innovative products and success allow us to reward you with competitive salaries, paid time off, individual growth plans, community sharing, collaboration, Health Benefits (including medical, vision, dental, EAP, etc) and more. NRT has metrics designed to get you to where you want to be in your career, and we are your biggest advocate for professional development. We provide training, product knowledge demos, tiered-lever skill building, development workshops, teambuilding exercises, webinars, collaboration, and more. Joining NRT is more than a job: it’s an opportunity to grow and discover.
To learn more about who we are and what we do, visit our website at www.nrttech.com.

Production Support Technician

About NRT
NRT is one of the 50 Best Managed Companies, and we’re looking for a dynamic candidate who is motivated and passionate about working for a FinTech leader!

NRT provides next-generation commerce and information-enabling experiences for enterprise customers around the world. Our solutions include secure payment systems, specialized financial and marketing kiosks, AML compliance tracking and reporting tools, digital gamification and mobile experiences, intelligent table game platforms, credit/marker information services and electronic marker solutions. We work with hundreds of casinos throughout North and South America, Asia and beyond.

We offer a competitive salary, group benefits (health, vision, dental and life insurances), career advancement opportunities, and an exciting environment. Individual and creative contributions to our company objectives are highly encouraged and recognized. You can read more about us at: www.nrttech.com

Reporting to the Production & Purchasing Manager, the Production Support Technician’s primary mandate is to ensure comprehensive quality assurance, manage production processes, maintain detailed records, oversee equipment assembly, troubleshoot technical issues, manage inventory, and maintain a compliant work environment across all production and assembly operations.

Core Competencies

1. Communication
2. Teamwork
3. Strategic Focus
4. Time Management
5. Flexibility/Adaptability
6. Problem Solving
7. Accountability/Ownership
8. Conflict Management

Job Duties

• Performing Quality Assurance (QA) inspection and testing of finished and in-process fabricated/mechanical parts, equipment, and assemblies to ensure compliance with specifications. Notify relevant parties of any issues.
• Processing machine and parts orders, managing production lots for machine/subassembly builds, and conducting QA testing before shipment.
• Managing and maintaining comprehensive customer machine and parts records, including Serial# Database/Sheets and Sales orders.
• Assisting in machine assembly, performing hardware/software installation, configuration, and testing, including deploying computer images to production equipment.
• Resolving and escalating hardware/software malfunctions, following up with suppliers to address component failures through RMA or supplier support.
• Managing Opal inventory and ensuring adherence to Final QA inspection checklists, forwarding all related hard copy documents to the Production Manager.
• Analyzing and troubleshooting problems with products, customizing products as per customer requirements, staging ATM machines, and liaising with IT for image requirements.
• Performing EPROM burning and replacement, assembling cables/products/sub-assemblies, calibrating mechanical/electronic assemblies, and overseeing non-conforming material control.
• Operating hand tools, power tools, and production equipment, contributing to daily work area cleanup, and maintaining a neat, compliant work area.
• Completing additional duties or projects as assigned by management, ensuring adherence to health and safety standards.

Requirements

• 1-2 years experience in electrical assembly, working in a fast paced environment.
• High school (+) diploma.
• Customer service oriented and able to handle multiple priorities in a professional manner.
• Strong interpersonal and organizational skills.
• Ability to complete repetitive tasks such as lifting, walking, standing.
• Strong attention to detail with the ability to multitask.
• Superior punctuality and dependability.
• Can work independently, as well as part of a team.

This is an existing vacancy. The base salary range for this role listed is based on market indicators to determine compensation, and an offer will consider various factors including experience, qualifications, skills, and training. Our comprehensive and competitive benefits package includes medical, dental and vision insurance for employees and their family, paid time off, and a variety of other perks.
NRT is an equal opportunity employer and does not use AI within its hiring process in most cases. In a case where AI is utilized to assess a candidate during the process, an advanced notice will be provided. It is NRT’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. NRT does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law. NRT welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
NRT would like to thank all applicants for applying, but only those applicants best suited for the position will be contacted.