Branch Manager at NRMA in Melbourne, Victoria, AU

Company Description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

As the Branch Manager at Melbourne City, you'll take ownership of a busy city location, leading the team to deliver exceptional customer experiences, strong commercial outcomes, and operational excellence.

This is a hands-on leadership role for someone who enjoys developing people, lifting performance, and creating a positive, high-performing culture. You'll be comfortable leading from the floor, supporting your team through busy periods, and balancing customer experience, sales, and operational priorities.

YOUR ROLE

Ready to roll up your sleeves and make things happen? Your responsibilities will include, but are not limited to:

• Lead, coach, and develop a frontline team to deliver strong sales, service, and operational outcomes.
• Drive branch sales targets, customer experience results, profitability, and operational KPIs.
• Build a positive, accountable, and team-first culture.
• Support Customer Experience Agents to deliver great service and identify sales opportunities.
• Manage branch performance, including P&L, costs, productivity, and daily reporting.
• Oversee fleet availability, vehicle presentation, refuelling, check-ins, and branch logistics.
• Resolve customer issues quickly and professionally.
• Optimise rosters to meet operational demand.
• Maintain safety, compliance, and audit standards.
• Take ownership of continuous improvement across the branch.

YOUR SKILLS

You’re a natural leader who thrives in a fast-paced, target-driven environment. You’ll bring:

• Leadership Experience: Previous experience leading a team in a sales, service, retail, operations, or customer-focused environment.
• Sales Mindset: Confidence driving performance, coaching sales behaviours, and working towards targets.
• Coaching Style: A team-first approach with the ability to develop people, lift standards, and create accountability.
• Operational Ownership: Strong organisation, time management and problem-solving skills in a busy operational environment.
• Customer Focus: A commitment to delivering a high-quality customer experience and resolving issues effectively.
• Commercial Awareness: Confidence working with KPIs, costs, productivity, and branch performance measures.
• Adaptability: A proactive, hands-on approach and the ability to work autonomously.

Car rental experience is desirable, but not essential.

All successful applicants must complete a National Criminal History Check, hold a current full driver’s licence, and have full Australian working rights.

WHAT WE OFFER

At SIXT Australia, we offer more than just discounts - though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including:

• Participate in our lucrative performance-based incentive program.
• Competitive salary package including motor vehicle, phone and laptop.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We’re for inclusion, diversity, and representing the customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Bring your leadership to life. Drive growth, shape culture, and deliver excellence. Apply now or visit our careers site to find out more. Join Team Orange today!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.