Area Manager at NRMA in Burpengary, QLD, au

Company Description

At SIXT Australia, we're revolutionizing car rental. We believe it should be as exciting as a road trip – something to look forward to! We transform everyday mobility into memorable experiences with premium vehicles and service. It's in our DNA, blending Aussie spirit with German heritage – Das Ist Good. As part of the NRMA family, a trusted member-owned brand, we provide SIXT Star Service, ensuring every move is a memorable experience.

Job Description

We're looking for an Area Manager to lead our North Lakes and Burpengary locations on a full-time, 12-month fixed-term basis.

This is a hands-on leadership role where you'll support your teams on the ground, coach performance, solve operational challenges, and ensure the right vehicles are available for customers.

Your Role

Ready to roll up your sleeves and drive results? Here's how you'll shine:

• Lead the overall performance of the North Lakes and Burpengary locations.
• Coach and develop team members to achieve customer service, sales, and operational targets.
• Build a positive, accountable, and high-performing team culture through effective performance management and feedback.
• Resolve customer escalations and support the team in delivering outstanding service.
• Manage rostering, productivity, and labour costs to meet operational needs.
• Support fleet planning and vehicle availability to ensure smooth daily operations.
• Monitor KPIs and branch performance, implementing action plans where required.
• Maintain safety, compliance, and operational standards across both locations.

Your Skills

• Operational Leadership: Experience leading teams within car rental, transport, logistics, fleet, tourism, hospitality, accommodation or similar operational environments.
• People Leadership: Proven ability to coach staff, manage performance and create a culture of accountability and teamwork.
• Customer Focus: Experience handling customer issues, resolving escalations, and driving positive service outcomes.
• Commercial Awareness: Comfortable working with KPIs, budgets, productivity measures and operational reporting.
• Planning & Problem Solving: Able to manage competing priorities, solve operational challenges, and keep operations running smoothly.
• Hands-On Approach: Willing to support frontline operations when required and lead by example. This is not a desk-based leadership role.

Car rental experience will be highly regarded but is not essential.

All successful applicants must complete a National Criminal History Check, hold a current full driver’s licence, and have full Australian working rights.

What We Offer

At SIXT Australia we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Participate in our lucrative performance-based incentive program.
• Competitive salary package including motor vehicle, phone and laptop.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on fuel, groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more.
• Discounts on a range of NRMA personal insurance products including car, home & travel.
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

We're for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Join SIXT Australia and grow your career with us. Apply now, we cannot wait to hear from you, or visit our careers site to find out more!

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. SIXT Australia is not responsible for any fees related to unsolicited resumes.