International Voice Process Executive at NR Consulting · Thane

Key Responsibilities

• Handle calls with international customers professionally and courteously.
• Understand customer requirements and recommend appropriate services and membership plans.
• Build strong customer relationships through effective communication and active listening.
• Resolve customer queries, concerns, and complaints within defined service levels.
• Maintain accurate customer records and update CRM systems after every interaction.
• Follow company policies, quality standards, and compliance guidelines.
• Coordinate with internal teams to ensure timely issue resolution and customer satisfaction.