Information Technology Administrator at NOVO in Plano

Information Technology Administrator

We are seeking a Information Technology Administrator to join our team! This position will resolve computer-related issues for our clients.

• Provide phone, webchat, and in-person support to end users on a variety of Information Technology related issues and requests
  
• Research and resolve basic network related issues (Connectivity, ISP modems, router, etc.), hardware, and software application, and printer problems
  
• Document and track the details of the problem, both status and resolution, within the companies help desk tracking application
  
• Communicate with the user while working the problem and ensures successful and timely completion of the problem
  
• Provide assistance with office moves, computer refreshes on an as-needed basis
  
• Administer Office 365 user accounts and business applications
  
• Complete service requests, fully documenting each step of the troubleshooting process
  
• Regular and reliable attendance
  
• Must be able to lift up to 50 lbs. unassisted
  

Requirements

• High school degree required. In addition, 1 to 3 years related experience and/or training in an IT support environment
  
• Must have experience with Microsoft Windows 8/10
  
• Strong troubleshooting and critical thinking skills
  
• Positive and professional demeanor
  
• Experience with Microsoft Active Directory/Active Roles, Microsoft Exchange, Microsoft Lync/Skype/Teams, Microsoft Print Services, Microsoft Office 2013/2016/365, Windows Defender (or other anti-virus)
  
• Experience and ability to support Apple iOS phone and tablets
  

• Microsoft Office 365, Azure, Terminal Services/Virtual Desktop
  
• A+ and/or MCICT, MCITP, MCP, MCDST, XP/MCP certifications, Dell Hardware (laptops, desktops and printers)
  

Benefits

• Competitive salary
  
• Exposure to advanced technology platform(s)
  
• Benefits Package (after 90 days)
  

About us