Manager, NPS Program Operations Management at Novartis · East…

Manager, NPS Program Operations Management Location: East Hanover Job Description Summary #LI-Hybrid The ideal location for this role is East Hanover, New Jersey site. Relocation may be possible and requires necessary approvals. The role of the Program Operation Manager is to support product and program strategy for Neuromuscular therapy. This role supports ongoing planning, evaluation/measurement, and optimization of short-term and long-term program performance to enable impact for Novartis and patients. This includes day-to-day management and monitoring of all NPS programs and services (onboarding, co-pay, adherence, e-services, hub operations), and pull-through of customer-facing resources to support field execution of Neuromuscular programs. Serves as the primary contact between NPS field associates and HQ on program operations and patient access and reimbursement content deployment. This associate will collaborate closely with the Director of NPS Program Strategy and Management for Neuromuscular therapy on program evolution through the product life cycle. Additionally, they will liaise with multiple NPS Centers of Excellence and cross-functional teams. Job Description Major Accountabilities Works as an integral part of theNPScross-functional team toidentifyand escalate operational issues requiring resolution withNPSteams including, but not limited to,Vendor Management, Patient Support Center, ProductTeamand Field Operations Liaises withNPSCenters of Excellence, including, but not limited to,NPSVendor Operations Team, to address day-to-day operational needs and provide input for Vendor Management Teamto communicate with vendor partners Leads/participatesin daily/weekly calls as necessary to be operationally up to speed on all projects and issues with program management Assess program operations to ensure businessobjectivesare being metand evaluates program performance against theseobjectivesin partnership with Patient Support Center and Program Data Insights and Analytics Center of Excellence Acts as a consistent liaison, point of contact and facilitator to enableappropriate discussionsand projects betweenNPSOperations, Product Teams, Vendors, USMM, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related toNPSOperational activities Supports successful communication ofNPSprogramsto key stakeholders across the enterprise including sales, marketing, and field reimbursement teams andmaintainsan in-depth understanding of assignedNPSProgram(s) and initiatives related to that program Understands key operational and program reports and uses them to measure business efficiency to manage overall program performance Partners withNPSEnterprise Content Design Team topull-through customer-facing resources to field teams and content across all stakeholders (including MAP/FUSE) Responsible foridentifyingand reporting adverse events via the established Novartis systems as per applicable processes. Experience: Required Experience: 2+ year’s background in patient services or similar (including specialty pharmacy distribution & capabilities, patient care coordination, operational workflows, and managed care knowledge) Program management and/or project management experience Contract/task order writing and management of the complete contract lifecycle Ability to develop, apply and present on required reporting metrics and elements Preferred Experience: In depth knowledge ofrare disease and buy and bill /specialty product distribution and service company business models In-depth knowledge and understanding of patient services challenges and opportunities Ability to build relationships, collaborate and influence across a matrix organization Knowledge of HIPAA and OIG rulings that impact Patient Services Experience with specialty and/or buy-and-bill products Experience with vendor management a plus The pay range for this position at commencement of employment is expected to be between $114,,100 and $211,900.00/year; however, while salary ranges are effective from 1/1/25 through 12/31/25, fluctuations in the job market may necessitate adjustments to pay ranges during this period.  Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. EEO Statement: The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility and reasonable accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please send an e-mail to us.reasonableaccommodations@novartis.com or call +1(877)395-2339 and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Salary Range $114,100.00 - $211,900.00 Skills Desired Business Networking, Business Partners, Business Planning, Business Process Transformation, Business Strategy, Curiosity, Diversity & Inclusion, Finance, Go-To-Market Strategy, Key Account Management, Leadership, Lean Six Sigma, Management Consulting, Scrum (Programming Methodology), Strategic Planning