Retail Operations Team Member at Nouria in Springfield, MA

Summary: Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor and convenience store operator in New England. They are seeking a Retail Operations Team Member responsible for ensuring efficient station operations, providing excellent customer service, and maintaining safety and cleanliness standards.

Responsibilities:
- Must be able to work a flexible schedule as needed. Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store’s operations
- Must be able to interact with customers in a friendly, professional manner
- Prepare a shift report at the end of the shift as per company guidelines
- Must be 18 years of age or older
- Provide the best customer experience to every customer
- Greet every customer with a smile and sincere greeting
- Suggest possible purchases to the customers and promote specials
- Assume full responsibility for the execution of our customer service program at the site level
- Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
- Assure all environmental and hazardous material regulations are strictly enforced
- Maintain safety and security of the store and document any accidents or incidents that occur
- Manage the maintenance of the customer environment inside and around the perimeter of the store
- Operate all assigned equipment safely and efficiently
- Support implementation of our Safety and Health program
- Promptly Report workplace accidents, injuries, incidents, or illnesses
- Complete the new employee safety orientation procedure
- Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
- Performs other related duties as required
- Must be able to lift up to 50 pounds at times
- Must be able to traverse and access all areas of the store
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing

Required Qualifications:
- Must be able to work a flexible schedule as needed
- Communicate verbally and in writing with various management on store operations in a very quick timeline especially any changes or items that may adversely affect the store's operations
- Must be able to interact with customers in a friendly, professional manner
- Prepare a shift report at the end of the shift as per company guidelines
- Must be 18 years of age or older
- Provide the best customer experience to every customer
- Greet every customer with a smile and sincere greeting
- Suggest possible purchases to the customers and promote specials
- Assume full responsibility for the execution of our customer service program at the site level
- Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers
- Assure all environmental and hazardous material regulations are strictly enforced
- Maintain safety and security of the store and document any accidents or incidents that occur
- Manage the maintenance of the customer environment inside and around the perimeter of the store
- Operate all assigned equipment safely and efficiently
- Support implementation of our Safety and Health program
- Promptly Report workplace accidents, injuries, incidents, or illnesses
- Complete the new employee safety orientation procedure
- Read, understand, and write the English language at the eighth-grade level
- Perform arithmetic calculations at the eighth-grade level in order to be able to make change, complete shift reports, and account for a variety of products during vendor check-in
- Having the ability to validating Identification prior to selling tobacco and/or alcohol (as per required under regulations)
- Can lift up to 30 pounds, and carry cases of milk cartons and soft drinks, beer and juice containers through proper lifting techniques
- Ability to remain calm and respond according to policies and procedures in any form of emergencies
- Tolerate exposure to gasoline fumes and cleaning products
- Ability to work in various temperature environments (coolers, outside in various weather conditions, and in the store)
- Perform general housekeeping duties as needed
- Must be 18 years of age
- Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
- Performs other related duties as required
- Must be able to lift up to 50 pounds at times
- Must be able to traverse and access all areas of the store
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods of standing

Required Skills: Arithmetic Calculations, Identification Validation, Safety and Health Program Compliance, Proper Lifting Techniques, English Language Proficiency