Nouria→
General Manager at Nouria in Lewiston, ME
Skills
Job Description
Nouria Energy Corporation is a multi-generational family-owned wholesale fuel distributor, convenience store operator and car wash operator in New England. Our wholesale and retail fuel businesses are multi-branded, which includes Shell, Mobil, Irving, Sunoco, Gulf, Valero, Citgo, Phillips 66, Exxon, and multiple unbranded brands. Our wholesale operations supply branded and unbranded fuel to 300+ locations across New England and New York. We are ranked within the top 50 largest convenience store chains in the country, operating 150+ company-operated locations throughout New England and ranked within the top 10 largest car wash chains in the country
If you have a good attitude, like working with people and are ready to work hard, you have come to the right place. We are committed to hiring quality people and taking good care of them so they will take good care of our customers. Customers visit our stores for much more than a good value on gasoline and products, they come for the value of a warm smile and courteous welcome.
GENERAL SUMMARY
The Store Manager has an ultimate responsibility for the day-to-day store operations including and not limited to car wash and food service operation, store profitability, budget, expense control, inventory levels, shortage control, customer service and safety scheduling, training and supervising employees.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Workforce Management and Development
Recruit, interview, hire, train, and develop all store staff
Demonstrate leadership and promote teamwork
Motivate staff to continually improve performance
Effectively address employee relations issues
Provide performance feedback and coaching to store employees
Conduct regular performance evaluations, coaching, and counseling of store employees
Require personal grooming and appearance at all times
Exhibit personal accountability for every action
Ensure that all store employees know and follow all company policies and procedures
Supervise all hourly employees to clock in and clock out and assure their time properly reported to payroll
Post work schedule as per Company policy
Financials and Sales
Develop and execute site level operating budget
Responsible and accountable for the steady improvement of store profitability and the delivery of budgeted financial objectives.
Responsible for maximizing store sales and gasoline volume at the location in accordance with company guidelines and objectives.
Monitor retail gasoline prices to stay on strategy.
Ensure product mix and inventory levels are properly maintained in order to increase sales volume and control inventory
Stock shelves and refrigerated coolers
Accountable for minimizing the loss of cash and inventory and operating within assigned shrink targets.
Ensure compliance with all local, state, and federal laws within the scope of the convenience/food store operation
Be directly responsible for all fund reconciliation and inventory audits
Prepare or supervise preparation of all required paperwork
Customer Service
Provide the best customer experience to every customer
Greet every customer with a smile and sincere greeting
Suggest possible purchases to the customers and promote specials
Assume full responsibility for the execution of our customer service program at the site level
Safety & Station Appearance
Responsible for doing what is necessary to minimize the safety risks to employees, customers and suppliers. Assure that all site employees are adequately trained on safety policies and procedures and maintains adequate controls to verify compliance to these
Assure all environmental and hazardous material regulations are strictly enforced
Maintain safety and security of the store and document any accidents or incidents that occur
Manage the maintenance of the customer environment inside and around the perimeter of the store
Operate all assigned equipment safely and efficiently
support implementation of our Safety and Health program
Promptly Report and investigate workplace accidents, injuries, incidents, or illnesses involving employees within the location
Complete the new employee safety orientation procedure with all new or transferred employees working at the store
Regularly inspect stores in your area of responsibility for workplace hazards and initiate corrective action immediately
Encourage employees to report unsafe conditions or work practices and initiate corrective action
Promote a quick return to work for employees under your supervision
QUALIFICATIONS:
1-3 years of management experience in convenience store, retail, fast food, or restaurant operations
Budget and P&L understanding
Ability to effectively perform in a fast-paced work environment
Strong leadership and interpersonal skills
State of Maine Applicants Only: UST Class A/B Certification is a MUST or ability to become certified within the first 30 days of employment
Ability to communicate effectively with all levels of the organization
Must be able to provide any level of coverage if needed, including nights, weekends, and/or holidays
Ability to bend down, stoop low, and also stand for at least 8 hours
Ability to properly lift, pull and/or push up to 30 lbs.
Successful completion of certification testing as needed
MS Outlook, Word, and Excel skills
PHYSICAL REQUIREMENTS:
Ensures physical maintenance, safety, cleanliness, and attractiveness of all store facilities
Performs other related duties as required
Must be able to lift up to 50 pounds at times
Must be able to traverse and access all areas of the store
Prolonged periods sitting at a desk and working on a computer
Prolonged periods of standing and working at a cash register
Nouria Energy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.