Onboarding Manager at noto in New York, NY

Summary: Noto is building an AI native operating system for after school businesses and is seeking an Onboarding Manager to enhance customer experiences. This role involves managing the onboarding process for new customers, configuring systems, and training teams to ensure successful implementation. Responsibilities: - Own end-to-end onboarding for new customers—from kickoff to successful launch - Partner closely with data specialist to collect, clean, and migrate customer data (students, schedules, billing, etc.) into Noto - Configure software to match each business’s workflows and needs - Ensure fast, high-quality implementations that minimize time-to-value - Train customers across roles (owners, admins, instructors) through live sessions, async content, and documentation - Create scalable onboarding materials (guides, videos, templates) - Act as a trusted advisor to help customers adopt best practices - Serve as a frontline resource for customer questions and issues during onboarding and beyond - Troubleshoot problems quickly and ensure a high-quality customer experience - Partner with Customer Success to ensure long-term retention and satisfaction - Gather and triage customer feedback to identify patterns and product gaps - Collaborate with Product and Engineering to improve onboarding flows and core features - Advocate for the customer while balancing product priorities Required Qualifications: - 1-4 years of experience in Operations, Customer Success, Implementation, BizOps, or similar roles - Experience working at a startup or in fast-paced, ambiguous environments (bonus if early-stage) - Strong problem-solving and organizational skills—you can bring structure to messy problems - Comfortable working with data (Excel/Google Sheets; SQL is a plus) - Excellent communication skills—you can clearly explain complex workflows to non-technical users - High ownership mindset—you take initiative and see things through end-to-end - Passion for helping small businesses succeed and willingness to engage directly with users Preferred Qualifications: - Experience with SaaS onboarding or implementation - Experience working with SMB customers or in education / local services Required Skills: Operations, Customer Success, Implementation, Business Operations, Data management, Excel, Google Sheets, SQL, SaaS onboarding, SMB customer experience, Education sector experience, High ownership mindset Benefits: Competitive pay and meaningful equity, Office lunch and a stipend for work-related expenses, Company Retreats – Join us for team retreats to bond, recharge, and plan the future together, 100% company-paid benefits