Team Member Part Time Guest Service… at Nothing Bundt… · Columbia

Summary: Nothing Bundt Cakes is committed to bringing joy to their guests and communities. The Guest Service Representative creates a welcoming environment, engages with guests, and ensures a memorable experience while upholding the bakery's core values.

Responsibilities:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise
- Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration
- Processes guest orders efficiently and accurately utilizing the point-of-sale system and invite guests to join NbC Email Club to benefit from special promotions and remain connected
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation
- Assists the Crafter in preparing cake decorations and packaging supplies as needed
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
- Maintains a consistent work attendance and punctuality record

Required Qualifications:
- Applicants must be 16 years of age or older
- Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative
- Enjoys interacting with diverse people and excels at providing a superior guest experience
- Can perform multiple tasks simultaneously while maintaining meticulous attention to detail
- Is diligent, organized and self-motivated
- Has the ability to understand and carry out oral and written instructions and request clarification when needed
- Is comfortable with new technology and has the ability to operate a point-of-sale system
- Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency
- Has the capacity to stand for extended periods of time and work in a fast-paced environment
- Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands

Preferred Qualifications:
- Previous guest service experience at a bakery, restaurant or retail store is a plus

Required Skills: Point-of-sale system operation, Basic arithmetic, U.S. currency handling, Patience