Guest Service Representative at Nothing Bundt Cakes in McAllen, TX

Summary: Nothing Bundt Cakes is a bakery dedicated to bringing joy to its guests through delicious cakes and a warm environment. The Guest Service Representative plays a crucial role in creating memorable experiences for guests by providing exceptional service and maintaining a welcoming atmosphere.

Responsibilities:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise
- Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation
- Assists the Crafter in preparing cake decorations and packaging supplies as needed
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene
- Maintains a consistent work attendance and punctuality record

Required Qualifications:
- must be 18 years and older
- must be available Monday- Saturday 9:30am-8:30pm & Sunday 11am-5:30pm, (this is not a seasonal job)

Required Skills: Point-of-sale system operation, Product knowledge of cakes and retail merchandise, Health and safety compliance