Social Services Care Manager at Northwestern… · Location…

Social Services Care Manager

NMC is currently recruiting a Social Services Care Manager, in Case Management. The position is per-diem, hours primarily 8:00 a.m. - 4:30 p.m.; generally includes one weekend per month. Northwestern Medical Center’s mission is to provide exceptional health care to our community. Join our high reliability team! With “people” as one of our core values, valuing our employees is a top priority for Northwestern. We care about our employees, their families, and their overall health & well-being.

Hiring Range: $35.45-$49.52 + per-diem and applicable shift differentials

The posted hiring range represents the anticipated pay range for this position. Individual compensation is determined based on a variety of factors, including relevant experience and internal equity. Placement within the range will be based on the candidate's qualifications and alignment with the requirements of the role.

Social Services Care Manager

JOB SUMMARY:

· Conduct individualized concurrent clinical evaluations of patients, their health needs, and concerns; review patient medical record for medical necessity, develop personalized action plans, provide education, and issue referrals for post-acute care; monitor patients’ progress in meeting established goals and modify care plans accordingly. Provide clinical information to health insurers as required. Work closely with interdisciplinary care team and technology to identify high-risk, complex patient cases; manage care, provide care planning, referral management, post-discharge planning, and coordinating community-based and transitional care. Develop a cohesive and strong team-oriented relationship with physicians, nurses, and other healthcare professionals; evaluate and report on patient health outcomes and work in partnership with interdisciplinary healthcare team to facilitate the best in patient care. Direct discharge planning process in support of treatment adherence and medication compliance; assist with transitions for patients discharged from an in-patient hospital to post-discharge care; include patients and caregivers in transition of care planning; Advocate for decreased hospital stay when appropriate. Guide, intervene and advocate on behalf of patients, their caregivers and/or families regarding navigating and comprehending the healthcare system; coordinate resources in the community to ease transition. Maintain accurate and timely records of all patient-related interactions. Work in an intensive, fast-paced environment with minimal supervision

PRE-REQUISITES:

Education: Master's Degree in Social Work, Counseling or Psychology. LMSW strongly preferred.

Experience: Three years in a hospital &/or clinic setting preferred. Case management experience preferred. Community care management experience preferred. Certified Case Manager preferred.

Special Skills: Exceptional communication skills in a wide variety of settings. Ability to work professionally & effectively with physicians, other healthcare providers, & community members. Willingness to be flexible to meet patient/family/organization needs.·

Certifications: BLS required

RELATIONSHIPS:

· Reports To: Case Management Manager

· Supervises: n/a

· Other Contacts: Patients, families, hospital staff, community agencies, providers and their staff

SCOPE:

· Machinery or Equipment Used: Computer, basic office equipment

· Physical Demands: Moderate physical activity, requires manual dexterity, visual acuity and mobility

· Working Conditions: May be exposed to infectious diseases. Contact with patients under a wide variety of circumstances and crisis situations.

· Required Protective Equipment: PPE as patient situation or condition dictates according to policy

ESSENTIAL FUNCTIONS:

Collaborates with internal staff and outside agencies to meet the needs of the patient and their families

· Collaborates with SRS/DCF/APS for issues regarding children and vulnerable adults and files appropriate reports as required by law

· Assists patients of all ages to provide information on resources/services available

· Utilizes community service providers to maximize the patient's ability to function in the community

· Makes appropriate referrals to social service agencies related to financial concerns for adult patients

Supports patients and families during times of transition

· Coordinates support for post partum mothers and their infants

· Provides information to patients and families regarding end of life care and options

· Supports the emotional needs of patient/family when discussing and/or planning placement in a skilled nursing facility or other long-term care solution respecting feelings regarding their loss of independence

· Supports emotional and clinical needs of chronic disease management, as well as diagnosis

Participates in discharge planning and Care Coordination

· Assists patients with identifying support systems and services post discharge

· Coordinates with & contributes to inpatient discharge planning activities to ensure patients’ needs are being met, roadblocks/barriers to discharge are addressed, appropriate services/supports are offered

· Communicates with long-term care facilities and home health agencies to facilitate transition back to community setting

Provides information to patient and family that is age specific and appropriate for their level of understanding

· Acts as a liaison between provider and patient/family to answer questions, clarify issues, and gather information

· Provides information to patients/family to improve their understanding of medical recommendations

Conducts patient record review to determine appropriateness of admission based on established criteria.

· Communicates with providers to ensure appropriate level of care, efficient use of resources, payor requirements, and plans for discharge.

· Collects data related to LOS, denied days, resource consumption and patterns and explores strategies to manage utilization and decrease variation.

Updates insurance providers as needed regarding plan of care.

Equal Employment Opportunity Statement

Northwestern Medical Center is an Equal Opportunity Employer. We are committed to creating and maintaining a workplace that values diversity, inclusion, and belonging. All employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Northwestern Medical Center is dedicated to fostering a respectful, inclusive, and supportive work environment where all employees have the opportunity to contribute, grow, and succeed. We encourage qualified individuals from all backgrounds and experiences to apply.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application and employment process. Applicants requiring accommodation are encouraged to contact Human Resources for assistance.