Concierge at Northwest… · Smith…

Answers multi-line telephone system and routes calls to appropriate staff

Greets staff, residents, & visitors in a courteous & professional attitude

Responds to & relays resident call bell or pendant alerts promptly to direct care staff

Demonstrates the ability to communicate and understand the physical and cognitive needs of older adults

Follows written & verbal directions & communicates effectively with residents, families, and staff to support quality care

Remains accessible to residents and families as needed by maintaining presence at the concierge desk

Take resident meal orders and delivers tickets to the kitchen in a timely manner

Maintains respectful communication with staff, residents, and visitors

Retrieves faxes & distributes to appropriate departments while maintaining confidentiality

Coordinates transportation with facility and/or outside vendor for residents when requested

Enters maintenance work order requests into electronic system

Maintain clean, organized, professional workspace at the front desk

Orders office and medical supplies as needed

Makes copies for all departments as needed

Prepares employee name badges as needed

Accept and organize resident and facility deliveries/packages

Allow entry to authorized staff/visitors afterhours

Communicates promptly with Administration & department leaders regarding issues/problems that arise with residents, staff or families

Demonstrates proficiency with computers and the ability to learn new systems

Must be able to perform duties in accordance with the guidelines mandated by Social Services as the licensing agent of this facility and HIPAA

Be of acceptable physical and mental health to carry out assigned duties

Must possess mature judgment skills and be able to respond to emergency situations

Attendance is required during inclement weather

Follows infection control policies & procedures

Follows & implements all policies & procedures of Runk and Pratt

Maintains appropriate & respectful conduct within the workplace

Provides support in any area that may arise that is above and beyond the normal expectations for this position.

Able to lift a minimum of 50 lbs. without limitations using proper body mechanics

Able to stand and walk for extended periods of time

Able to sit for extended periods of time

Able to communicate effectively on telephone & verbally

Ability to work under stress while maintaining composure, patience, and professionalism

Able to tolerate exposure to dust and cleaning chemicals

Graduation from high school or GED

Complete annual in-service training as required

State Police background check that is free from barrier offenses

A current Tuberculosis screening on or within 7 days prior to the first day of employment and free from Tuberculosis

The ability to meet physical requirements for position

The ability to pass a drug test