Medical Receptionist at Northwest Human Services in Salem, OR

Northwest Human Services is a non-profit leader in providing advocacy, quality healthcare and social services in Marion and Polk counties since 1970. 

Medical Receptionist

Location: West Salem Clinic | 1233 Edgewater St NW Salem, OR Position Status: Non-Exempt | Monday – Friday with rotating Saturdays

Be the first person who makes a difference

When a patient walks through our doors, you may be the first person they see and the first person who makes them feel welcome.

As a Medical Receptionist at Northwest Human Services, you are more than the person behind the front desk. You help create a positive, safe, and respectful experience for patients while keeping the clinic running smoothly behind the scenes.

You’ll be part of a team that believes healthcare should be accessible, compassionate, and centered around the whole person.

If you enjoy helping people, staying organized in a fast-paced environment, solving problems, and making someone's day a little easier, we'd love to meet you.

What You'll Bring to Our Patients

Community |Compassion| Commitment| Integrity

Community:

You help create a welcoming environment where every patient feels respected, seen, and valued.

• Welcome patients and visitors with warmth and professionalism.
• Serve as a lobby concierge, keeping patients informed about waiting times and delays.
• Help patients navigate check-in, the patient portal, and check-in kiosk.
• Monitor the lobby and respond appropriately to safety or disruptive situations.

Compassion:

You recognize that every person who walks through our doors has a different story, circumstance, and need.

• Interact with patients and families with patience, courtesy, and empathy.
• Communicate clearly and respectfully, even during stressful or busy situations.
• Help patients understand clinic processes and connect them with the appropriate staff or resources.

Commitment:

You take ownership of your work and understand that the front desk is an important part of the care team.

• Schedule appointments and help coordinate changing provider schedules.
• Verify insurance and responsible-party information.
• Prepare patient records, encounter forms, and other necessary paperwork.
• Collect copays, deductibles, and applicable fees.

Integrity:

Patients trust us with their personal information and their healthcare. You help protect that trust every day.

• Maintain strict patient confidentiality and follow HIPAA requirements.
• Accurately enter and update demographic and insurance information.
• Follow established policies, procedures, and protocols.
• Handle payments, records, and other sensitive information with accuracy and discretion.

What Makes You Successful

Successful Medical Receptionists at NWHS are people who:

✅ Make people feel welcome - greet patients with professionalism and kindness

✅ Stay calm under pressure - manage a busy lobby, ringing phones, changing schedules, and competing priorities without losing sight of the patient in front of you.

✅ Pay attention to the details - understand that accurate patient information, scheduling, payments, and documentation matter.

✅ Communicate proactively - don't wait for a problem to become bigger. You keep patients and coworkers informed when schedules change, delays occur, or additional assistance is needed.

✅ Protect confidentiality - understand that trust is earned through consistent, ethical handling of patient information.

✅ Work as part of a team - step in when a coworker needs help and understands that excellent patient care takes a team.

What You'll Bring

Required Qualification

• High school diploma or equivalent.
• Ability to interact effectively, professionally, and courteously with patients, visitors, and coworkers.
• Strong computer and typing skills.

Preferred Qualifications

• Bilingual English/Spanish skills.
• Previous medical office, healthcare, customer service, or reception experience.

SUMMARY OF BENEFITS: Our Agency strives to provide a benefits program that is comprehensive and competitive within our industry.

• Healthcare insurance plans: Medical, Dental, Vision

• Group Life: Short-Term & Long-Term Disability 100% paid by employer

• 403(b) retirement plan with 2% of employer contribution and up to 3% employer match

• Flex Spending Account

• PTO - 10 hours a month for FT positions 40 hrs./wk. up to 20 hours monthly as your tenure grows

• 7 ½ Paid Holidays a year + 2 paid floating holidays for full-time positions

• Continuing Education & Training Benefits

• Employee Healthy Living Program – Gym Membership & Smoking Cessation

Why Join NWHS?

At NWHS, your work matters!  Join a mission-driven organization dedicated to improving the health and well-being of underserved and resilient communities.

Join us in creating a workplace where people can thrive and do meaningful work.

TO APPLY:

Apply today and help us build a workplace where learning, growth, and meaningful work come together.

To join our team please visit our website Employment (northwesthumanservices.org)

For more information, contact the HR/Recruiting Department at: HR@nwhumanservices.org | 503.588.5828

All candidates who receive a written offer of employment will be required to undergo a criminal records check.

Equal Opportunity Employer | We celebrate diversity and are committed to creating an inclusive environment for all employees.