Access Service Representative (3 month TEMP) at Northwell… · Remote

Summary: Northwell Health is a healthcare organization seeking an Access Service Representative. The role involves admitting patients, collecting necessary information, and performing clerical duties related to patient admissions and insurance verification. Responsibilities: - Admits patients to hospital and provides information regarding hospital regulations and policies (i.e Patient Bill of Rights, Health Care Proxy etc.) - Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System - Communicates hospital's collection policy and collects deductibles and co-pay obligations - Obtains appropriate signatures on medical, legal and financial forms - Prepares charts, registration forms, patient addressograph plates etc - Forwards required items to nursing unit/clinic - Maintains manual bed board and reconciles daily census to nursing units - Notifies nursing unit of patients arrival and arranges to have patient escorted to their room - Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.) - Re-verifies insurance of recurring patients - Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital - Reevaluates sliding scale assignment annually - Reconciles charge documents with patient logs and enters charges into the Patient Registration System - Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed - Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies - Informs manager of all activities, needs and problems - Performs related duties, as required Required Qualifications: - High School Diploma or equivalent, required - Prior customer service experience, required - Data entry skills (80 keystrokes per minute), required - Must pass Site training program within the normal probationary period - Communicate effectively in English (speaking and reading) Required Skills: Customer Service, Data Entry, English Communication