Patient Accounts Specialist at Northstar… · Missoula

PATIENT ACCOUNTS SPECIALIST Location: Missoula, Montana Rocky Mountain Eye Center, P.C. is seeking a full-time Patient Accounts Specialist to join our Patient Financial Services team in Missoula, Montana. This role focuses on direct patient account support, insurance follow-up, and resolution of billing-related questions. The ideal candidate enjoys helping patients understand their accounts, communicating with insurance carriers, and ensuring accurate resolution of outstanding balances in a fast-paced healthcare environment. This is an on-site position only. Remote work is not available. Schedule: Monday through Friday 8:30 AM – 5:30 PM No evenings, weekends, or major holidays. Compensation & Benefits: Starting wage is $19.38 per hour DOE, with a comprehensive benefits package including: • Medical, dental, and vision insurance • Life insurance • 401(k) retirement plan • Paid vacation, sick leave, and holidays • Stable weekday schedule and supportive team environment What You’ll Do: • Serve as a primary point of contact for patients regarding billing questions and account balances • Explain patient statements, insurance adjustments, and out-of-pocket responsibilities in a clear and professional manner • Communicate with insurance carriers to follow up on unpaid or denied claims • Assist patients with payment arrangements and account resolution options • Submit and track insurance claims as needed to support timely reimbursement • Research account issues and coordinate resolution across billing and clinical departments • Maintain accurate documentation of patient communications and account activity What We’re Looking For: • Strong communication and customer service skills • Ability to explain billing information in a patient-friendly manner • Detail-oriented with strong organizational skills • Comfortable working with insurance systems and financial account data • Prior healthcare, billing, or customer service experience preferred but not required (training provided) How to Apply: Please submit a resume and cover letter in response to this posting or mail application materials to: Medical Billing Director PO Box 4907 Missoula, MT 59806 Learn more about our clinic at: www.rockymountaineye.com