Primary Care | On-Site | Full-Time

Job Description

We are seeking a detail-oriented Quality Initiatives Specialist to support quality improvement, population health, and value-based care initiatives within our primary care clinic. This on-site role focuses on care gap closure, preventive care coordination, patient outreach, and collaboration with payers and clinical staff to improve patient outcomes and quality performance.

This position is ideal for a Medical Assistant (MA) or Licensed Practical Nurse (LPN) with strong organizational skills and an interest in quality programs and proactive patient care.

Key Responsibilities

• Communicate with insurance payers regarding quality programs and care gap initiatives
• Review care gap lists, population health reports, and quality dashboards
• Perform patient outreach to schedule office visits, annual wellness visits, preventive screenings, labs, imaging, and diagnostic tests
• Collaborate with providers and clinical staff to close care gaps and improve quality outcomes
• Support accurate documentation of quality measures within the electronic health record (EHR)
• Track and maintain quality performance data and reports
• Educate patients on preventive care, chronic disease management, and recommended screenings
• Assist with payer audits, chart reviews, and quality data submissions
• Maintain HIPAA compliance and patient confidentiality at all times

Required Qualifications

• Certified Medical Assistant (MA) or Licensed Practical Nurse (LPN) – required
• Experience in a primary care, family medicine, or outpatient clinic preferred
• Experience with quality measures, care gap closure, HEDIS, Medicare Advantage, or population health strongly preferred
• Strong communication, organizational, and follow-up skills
• Comfortable with patient outreach and care coordination
• Proficient with EHR systems and basic computer applications
• Ability to manage multiple priorities with attention to detail

Work Schedule & Location

• On-site position in a primary care clinic
• Monday–Friday, daytime hours
• No evenings or weekends

Compensation & Benefits

• Benefits package may include medical insurance, paid time off, and holidays

Hiring Timeline

Compensation: $20.00 - $28.00 per hour

Our Practice

At Northland Family Care your health is our primary concern.

Founded in 1935 by Dr. Glenn Hendren and continued on by the late Dr. Richard Bowles, Northland Family Care has been serving Liberty and the surrounding area for over 83 years; we have a deep commitment to our patients and our community. Our practice provides a full spectrum of quality healthcare for your entire family, newborn to elderly.

As our Northland community continues to expand, so does our family of service-oriented medical and administrative professionals. Our staff currently includes two board-certified physicians and six nurse practitioners, as well as a comprehensive nursing staff consisting of RN’s, LPN’s and medical assistants.

Northland Family Care is one of few remaining independent practices that also provide hospital inpatient care. All of our physicians see inpatients at Liberty hospital, ensuring continuity of care and peace of mind for our patients and their families.