Trust & Fee Support Consultant at Northern Trust in Tempe, AZ

Trust & Fee Support Consultant Location: Tempe, AZ About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Summary This position is a Senior Consultant role within the Wealth Management Partner Support team under Business Enablement. The role supports trust-related activities with a particular focus on fee support/liaison coordination, and cross-functional partnership. The Senior Consultant role serves as a central point for fee-related matters and broader trust inquiries coming from wealth management partners, helping drive communication, alignment, investigation, issue resolution, and overall support continuity across teams. Key Responsibilities Serve as a connection point between Client Servicing Teams, Fee Operations, and Fee Product to support alignment and communication Advising or consulting on optimal fee set up Perform structured reviews of fee-related inquiries, identifying key issues and coordinating next steps toward resolution Support complex or unclear scenarios by gathering information across teams and helping bring clarity to the path forward Assist Client Servicing Teams with fee-related issues by conducting analysis, guiding next steps, and escalating more complex matters as needed Partner with cross-functional teams to coordinate resolution efforts and ensure timely follow-up Manage and prioritize incoming demand, ensuring focus on time-sensitive and high-impact items Track and follow up on open items to help drive progress and maintain visibility Identify recurring themes or common issues and share insights to improve processes Maintain awareness of fee-related initiatives, tools, and updates Provide support across broader Trust-related needs as required, based on business demand Necessary Skills and Experience 3–6+ years of experience in Wealth Management, Trust, operations, client servicing, or related field Strong organizational and time management skills with the ability to manage multiple priorities Ability to work through moderately complex or ambiguous situations with guidance when needed Solid analytical skills with the ability to review issues and identify key drivers Strong communication skills and ability to collaborate across teams Related industry knowledge preferred Detail-oriented with a focus on accuracy and follow-through Ability to adapt to changing priorities in a fast-paced environment Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. About Our Tempe Office The Northern Trust Tempe office opened in 2015 with 75 employees and now serves over 75 different business functions with more than 700 employees. The team is recognized as a Global Capability Center that delivers exceptional value, quality, expertise and innovation through our diverse talent. Learn more.