SHIFT LEADER at Northern Reflections in Kelowna, British Columbia, CA

Join Our Family of Brands – Northern Reflections, Ricki’s & Cleo

At Northern Reflections, Ricki’s, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you’ll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it’s timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

Reporting to the Store Manager, the Shift Leader supports the daily operations of our store and delivers an exceptional in-store experience for our customers. As part of the store leadership team, the Shift Leader is responsible for overseeing the store during assigned shifts, including opening and closing procedures.

Key Responsibilities:

• Support daily store operations, including achieving sales goals and delivering an exceptional customer experience.
• Provide strong on-the-floor leadership in the absence of the Store Manager or Assistant Manager.
• Deliver outstanding customer service by following our customer service program
• Drive customer loyalty by promoting and enrolling customers in our loyalty program.
• Coach, support, and provide feedback to sales associates to help them meet productivity goals and improve performance.
• Maintain visual merchandising standards, including product preparation, displays, and in-store layouts.
• Perform point of sale transactions quickly and accurately.
• Ensure a safe and secure environment for both customers and the store team, following all loss prevention procedures.
• Communicate clearly and professionally with customers and coworkers.
• Follow all company policies, procedures, and initiatives.
• Perform other duties as assigned to support overall store success.

Experience & Qualifications:

• Minimum 1–2 years of retail or customer service experience, preferably in a leadership or supervisory role
• Proven track record of achieving sales targets and driving team performance
• Strong interpersonal and communication skills with the ability to motivate and inspire a team
• Excellent customer service and selling skills
• Solid understanding of retail operations, including visual merchandising and loss prevention
• Strong organizational and time management skills; able to manage multiple priorities
• Comfortable working in a fast-paced, dynamic environment
• Must be able to stand for extended periods of time, climb a ladder and to move and handle boxes of merchandise (weighing up to 30 pounds) and fixtures throughout the store
• Flexible availability including days, evenings, weekends, and holidays