Customer Service and Billing Supervisor -… at Northern… · Baltimore

Apply Description Join Northern Pharmacy, a trusted name in healthcare for over 80 years, as a Medical Equipment Customer Service and Billing Supervisor. In this role, you’ll lead a dedicated team of customer service representatives and product specialists to provide essential medical equipment services to our valued community. With your expertise in DME billing, insurance, and customer service, you’ll ensure that our customers receive excellent, compassionate support and accessible healthcare solutions. We're looking for an energetic and outgoing individual who can maintain a positive attitude and provide compassionate care to every client, even during high-volume periods. Patience, calmness, and organizational skills are key attributes we seek in potential candidates. We're excited to offer sign-on bonuses to successful candidates who join our team! About Us Northern Pharmacy has been serving our community for eight decades, committed to delivering personalized, high-quality healthcare products and services. As part of our team, you’ll be integral to our mission, helping customers receive the medical equipment and support they need with efficiency and care. Requirements Lead and manage the Customer Service and Product Specialist teams, ensuring team members are trained in DME products and insurance requirements. Oversee the daily operations of the Medical Equipment Division, providing seamless service, compliance, and collaboration with other departments. Develop and maintain a positive team environment focused on accountability and exceptional service. Facilitate quality customer interactions, managing escalated customer service and billing issues as needed. Drive productivity, efficiency, and profitability through effective strategies and ongoing improvements. Recruit, train, and evaluate team performance to maintain high standards. Ensure adherence to policies, regulatory compliance, and accurate billing processes. Collaborate with marketing, billing, purchasing, warehouse, and leadership to support new programs and initiatives. Requirements Minimum of 3 years of experience in medical insurance billing within the durable medical equipment industry. 5 years of supervisory experience with a focus on team performance and goals. At least 1 year of customer service experience. Knowledge of DMEPOS products, billing to insurance, and insurance regulations. Ability to multitask and manage a diverse team. Positive attitude with strong customer service and problem-solving skills. Bachelor’s Degree preferred; experience with an aging population is a plus. Knowledge of Brightree Software preferred. Proof of vaccination required. Why Join Us? We offer competitive incentives, a sign-on bonus for new hires, immediate growth opportunities, and the chance to be part of a dedicated team at a trusted, long-standing pharmacy. Physical Demands: While performing the duties of this job, you are regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. You must frequently lift and/or move items over 50 pounds.