Community Partner Specialist at North Texas Food Bank in Plano, TX

PRIMARY PURPOSE: The Community Partner Specialist is a community-focused representative of the North Texas Food Bank that provides support and management of NTFB’s partner agencies while strengthening connections in the community. The position serves as a liaison between NTFB and the assigned community, emphasizing customer service and relationship management, with the ultimate goal of expanding access to nutritious meals for neighbors in need across our 12-county service area.

MINIMUM QUALIFICATIONS:

Education:

• Bachelor’s degree, or an equivalent combination of education, training and experience

Special Knowledge/Skills/Abilities:

• Strong organizational skills, self-directed and able to manage multiple priorities
• Detail-oriented with sounds judgement, decision-making, and problem-solving skills
• Ability to collaboratively work with diverse groups and build strong community relationships
• Familiarity with food banking or food pantry systems a plus
• Intermediate proficiency with MS Office applications
• Working knowledge of ERP systems and Customer Relationship Management (CRM); Salesforce a plus

Experience:

• Two years of account management/customer service experience, with demonstrated goal setting, coaching, evaluation, and relationship development skills

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Cultivate strong customer service-oriented relationships within the community to provide partnership support
• Identify new and existing partners to expand effective food distribution and sites; accountable for growth within assigned communities
• Maintain positive relationships with internal cross-functional teams and connect those services to partner agencies
• Collaborate with the NTFB program teams to develop access points of food distribution in underserved areas
• Develop cooperative partnerships and projects with local organizations and/or government entities to better serve community needs
• Partner with internal stakeholders to provide coaching and support opportunities for agency partners
• Ensure partner compliance with all NTFB contract terms, Feeding Texas, Texas Department of Agriculture, USDA, and Feeding America Membership requirements
• Analyze partner data and strategize with partner agencies to identify support plans and programs to build capacity
• Manage the screening and contracting process for new partners
• Identify service gaps using county and zip code data and implement plans to meet standards, leveraging existing or creating new programs
• Assist in the development of the annual departmental budget, program, and work plan
• Monitor on-going projects, software upgrades, and customizations with the NTFB IT Team, providing support as needed
• Train and support new and existing employees regarding agency partner responsibilities
• Represent NTFB effectively in the community, as an ambassador of our values and mission
• Perform other tasks and duties as assigned

MENTAL DEMANDS:

• The person in this position needs to adapt well in the face of workplace stressors, such as customer complaints, compliance offenses and competing priorities of reasonable or high significance to the successful function of the unit.
• Must be able to effectively interpret data make decisions that will have a significant impact on the team and organization

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger; handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk, hear.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth vision, and the ability to adjust focus.
• The employee must occasionally lift and/or move up to 25 pounds.

ENVIRONMENTAL FACTORS:

• Moderate noise (i.e. business office with open floor plan with computers, phone, and printers, light traffic).
• Travel required within our 12-county service area; may have some limited travel out of service area and/or out-of-state

The mental and physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

This is not necessarily an exhaustive list of all skills, duties, responsibilities, efforts, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, NTFB reserves the right to revise the job or to require other or different tasks be performed as assigned.

The North Texas Food Bank is an equal opportunity employer.