IT Technician at North… · Chehalis

Summary: Lewis County Public Utility District operates public utility services and is seeking an IT Technician for its Information Systems department. The role provides end-user technical support, administers desktop hardware and software, maintains device and communication systems, supports websites and user accounts, and troubleshoots network and hardware issues.

Responsibilities:
- Answers, evaluates, and prioritizes service requests received via telephone, voice mail, e-mail, and in-person for user’s computer performance
- Provide end user support to District employees, including software, hardware, printer configuration, and training
- Provides support for the District’s externally facing websites to include page updates, setup changes, new edits and user security on the system
- Administers the Districts software, desktop computers, printer hardware and peripherals by performing set up, maintenance, and testing; troubleshooting; applying upgrades; and providing training and advice as needed
- Configures and maintains the District’s internal device management system, ensuring proper operating system, PC firewall and antivirus configuration settings are compliant with District Policy
- Coordinates preventative maintenance and vendor services as necessary
- Maintain District communication systems including: IP based, District owned cellular and employee Bring Your Own Device (BYOD) program
- Investigate network and computing device hardware problems and performs minor system hardware and communication connection repairs
- User Account creation (active directory, office 365, Exchange)
- Provide documentation, status reports, and communicate progress of IT Requests

Required Qualifications:
- Associate's Degree in Computer Science, Information Technology, or a related field, and up to one year of related experience; or equivalent combination of education and experience
- Knowledge of Windows operating systems, desktop hardware and software preferred
- Proficient in Microsoft Office 365
- Knowledge of Windows, networking systems, PC hardware, and PC software including spreadsheets, word processing, IP based phone systems, iOS devices, PowerShell, and data base structure required
- Ability to perform each essential duty satisfactorily
- Ability to walk, climb stairs, bend, reach, use hands to finger, handle, or feel, and sit for extended periods of time
- Occasionally required to lift and carry up to 40 pounds
- Required to speak clearly and hear well when communicating over the telephone and in person

Preferred Qualifications:
- Knowledge of Windows operating systems, desktop hardware and software preferred

Required Skills: Microsoft Office 365, Windows operating systems, PC hardware, PC software, IP-based phone systems, iOS devices, PowerShell, Active Directory, Microsoft Exchange, Firewall configuration, Antivirus configuration

Benefits: Medical, prescription, dental and vision coverage for eligible employees and their dependents, beginning the first of the month after the month hired; 100% paid by the District., Retiree medical, dental and vision benefits for eligible employees., HRA VEBA plan enrollment upon hire date., For non-union employees, the District matches 1% of bi-weekly gross pay in the HRA VEBA plan., District-paid group life and accidental dismemberment insurance: $75,000 life and AD&D coverage for eligible employees and $1,000 life coverage for eligible dependents., Supplemental life and AD&D insurance available for individual purchase., Short-term disability coverage replacing 70% of regular wages while on approved leave for a non-work-related illness or injury., District-paid long-term disability base coverage of 66 2/3% of base monthly salary earnings., Mandatory participation in the Washington State Public Employees Retirement System (PERS) for employees in eligible positions, with employee and employer contributions; employee contributions are tax-deferred., Deferred Compensation Program allowing employees to defer pre-tax salary dollars and choose among multiple investment options., Personal leave for eligible employees, usable for vacation, illness, or any other needed absence from work., Eleven paid holidays for eligible employees, including three floating holidays (two paid and one unpaid).