DEPARTMENTAL SYSTEMS ANALYST at North… · Los…

Summary: North Carolina Department of Agriculture and Consumer Services is seeking a Departmental Systems Analyst to provide information systems support and analysis. The role involves testing software and hardware devices, executing test plans, and collaborating with development and engineering teams to ensure high-quality deployments.

Responsibilities:
- Performs systems analysis and provides systems support in a specified application area
- Develops, oversees, and maintains information systems
- Produces various reports for functional areas
- Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs
- Designs technical systems specifications describing information processing functions required by the users
- Evaluates and recommends use of commercial software in application area
- Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems
- Coordinates with systems programmers
- Evaluates systems to ensure that user requirements are properly satisfied
- Troubleshoots, analyzes, and resolves user and systems problems
- Monitors system performance and integrity
- Designs and implements upgrades to user interface
- Communicates system upgrade needs to ITS (Information Technology Services)
- Responds to system emergencies
- Researches and prepares reports, systems training manuals, and technical systems documentation
- Monitors historic data to ensure proper records retention
- Participates in the department's information security, disaster recovery, and safety programs

Required Qualifications:
- Bachelor's Degree in Computer Science, Information Systems, or a related field
- One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages
- A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications:
- Experience testing both software applications and hardware devices, including Salesforce and Nextfare systems or similar systems
- Experience developing and executing test plans, creating test cases, and documenting defects for both software and hardware platforms
- Experience utilizing test automation tools and performing manual testing for software and hardware components
- Experience applying quality assurance best practices, Software Development Life Cycle (SDLC) principles, and Agile methodologies throughout the software development lifecycle
- Experience collaborating with cross-functional teams, including development and engineering, to resolve complex issues and ensure successful deployments

Required Skills: Systems analysis, Salesforce, Nextfare systems, Test plan development, Test case creation, Defect documentation, Test automation tools, Manual testing, Quality assurance best practices, Software Development Life Cycle (SDLC), Agile methodologies, Crystal Reports, .NET Framework, Oracle Database, SQL, Crystal Syntax, System administration, Information security, Disaster recovery

Benefits: Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan., Health care spending accounts for you and your family., Metro will cover a significant portion of your health care premiums., Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000., Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee., Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates., Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available., Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day., Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday., Years of Service Annual Accrual: Hire date - 5 years: 20 days; Beginning of 6th - 10th year: 25 days; Beginning of 11th - 15th year: 30 days; Beginning of 16th + years: 35 days., Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula., Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.