Customer Service Specialist at North… · Marana

Summary: The Town of Marana is seeking a Customer Service Specialist to work in the Finance Department assisting in the reception desk and payment center. This role involves providing excellent customer service and administrative support to the department, general public, and staff while processing payments in a fast-paced environment.

Responsibilities:
- Provides town-wide customer service; answers and directs calls utilizing a multi-line phone system
- Provides service and direction to the general public, employees and visitors
- Provides administrative support; maintains and updates calendars; orders office supplies; files, copies, faxes, emails scans documents
- Processes and distributes incoming/outgoing mail and packages
- Processes and administers fleet pool vehicles
- Maintains and distributes monthly reports
- Creates and follows up on maintenance requests
- Processes payments in multiple software platforms
- Manages and balances cash drawers within multiple payment systems
- Maintains security of cash drawer and cash negotiable items

Required Qualifications:
- High school diploma or GED equivalency plus six months of additional education or training
- Over one year experience performing customer service and clerical duties within an office environment and/or over one year experience cashiering
- Must be an Arizona Notary Public or must obtain within 3 months of hire
- An equivalent combination of education and relevant experience that provides the desired knowledge, skills & abilities to successfully perform essential functions may be considered

Preferred Qualifications:
- Ability to speak and comprehend Spanish
- Skilled in utilizing multi-line phones
- Knowledge of Microsoft Suite including Word and Excel
- Experience with payment/accounting software programs

Required Skills: Cashiering, Arizona Notary Public, Multi-line Phone Systems, Microsoft Word, Microsoft Excel, Payment Software, Spanish